At a Glance
- Tasks: Provide top-notch customer service and administrative support in waste management.
- Company: Join a well-established local government organisation making a difference in the community.
- Benefits: Gain valuable experience, training support, and work part-time with flexible hours.
- Other info: Opportunity for growth in a supportive public sector environment.
- Why this job: Be the first point of contact and help keep essential services running smoothly.
- Qualifications: 5 GCSEs including English and Maths, plus customer service experience.
The predicted salary is between 20000 - 25000 £ per year.
The Company
Our client is a large and well-established local government organisation delivering a wide range of essential public services across the borough.
Business Support Officer - Waste Management
About the Role
We are looking for a proactive and flexible Business Support Officer to join the Waste Management team. You will provide high-quality customer service, administrative support, and business operations assistance across Waste Management, Fleet, Waste Operations, and Sustainability functions. This role involves managing enquiries, supporting operational teams, liaising with stakeholders, and maintaining accurate records. You'll be the first point of contact for customers and play a key role in keeping services running smoothly. This is a part time role for 22 hours per week on Mondays, Wednesdays and Thursdays. This Role will be based in Antrim.
Key Responsibilities
- Handle customer enquiries via phone, email, live chat, social media, and face-to-face, ensuring issues are resolved efficiently.
- Assist residents with bulky collection requests and new customer setup.
- Liaise with contractors, stakeholders, and external agencies to ensure smooth service delivery.
- Maintain and update databases, spreadsheets, and records accurately, producing reports as required.
- Support financial processes, including receiving payments, invoicing, reconciliation, and reporting.
- Provide administrative support to Operations Managers and senior management, including mail shots, event organisation, and document preparation.
- Ensure compliance with departmental procedures, corporate communication standards, and regulatory reporting.
- Participate in training and contribute flexibly to departmental priorities, including occasional work outside normal hours.
- Prepare and analyse data for management reports, providing insights to help inform decisions and monitor team performance.
Essential Criteria
- Minimum of 5 GCSEs (Grades A-C), including English and Maths, and a minimum of 2 years' administrative or clerical experience, including minute-taking.
- Experience in a customer service role, handling direct customer contact and complaints.
- OR 4 years' relevant clerical experience, including minute-taking and experience in a customer service role, handling direct customer contact and complaints.
- Full current driving license required.
Desirable Criteria
- Recognised IT qualification (e.g., ECDL, CLAIT, OCR, RSA Word Processing).
- Experience in a Waste Management environment.
Package and Benefits
- Opportunity to work within an established team.
- Support for training and development.
- Gain experience within a public sector environment.
How to Apply
To apply for this role, please submit your CV via the application form provided.
Disclaimer
If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Please note that we are currently receiving an exceptionally high volume of applications and will be unable to shortlist candidates who do not meet the specific requirements for this role. Due to this volume, we may be unable to provide individual feedback. We thank you in advance for your understanding.
Waste management Business Support Assisant TLNT1_NI employer: Honeycomb Jobs Limited
As a large and well-established local government organisation, we pride ourselves on delivering essential public services while fostering a supportive and inclusive work environment. Our Waste Management team offers a unique opportunity for professional growth, with comprehensive training and development support, ensuring that you can thrive in your role. Located in Antrim, we value our employees' contributions and provide a flexible work schedule, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Waste management Business Support Assisant TLNT1_NI
✨Tip Number 1
Get to know the company! Research their values and recent projects in waste management. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can handle enquiries effectively. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to waste management. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team and ready to contribute to their mission.
We think you need these skills to ace Waste management Business Support Assisant TLNT1_NI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Waste Management Business Support Assistant role. Highlight your relevant experience in customer service and administration, and don’t forget to mention any specific skills that match the job description.
Show Off Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to showcase your communication skills. Use clear and concise language in your application, and provide examples of how you've effectively handled customer enquiries in the past.
Highlight Your Flexibility:This role requires a proactive and flexible approach, so make sure to emphasise your ability to adapt to changing priorities. Share instances where you've successfully managed multiple tasks or worked outside normal hours to meet deadlines.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the necessary details there!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer in Waste Management. Familiarise yourself with the key tasks like handling customer enquiries and maintaining records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of direct customer contact, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved issues or handled complaints effectively. This will highlight your ability to provide high-quality support, which is crucial for the position.
✨Prepare for Common Questions
Anticipate questions related to administrative tasks, such as how you manage databases or handle financial processes. Practise your answers to these questions, focusing on your relevant experience and skills. This preparation will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
