At a Glance
- Tasks: Provide top-notch customer service and administrative support in waste management.
- Company: Join a well-established local government organisation making a difference in the community.
- Benefits: Gain valuable experience, training support, and work within a collaborative team.
- Other info: Part-time role with flexible hours and opportunities for growth.
- Why this job: Be the first point of contact and help keep essential services running smoothly.
- Qualifications: 5 GCSEs including English and Maths, plus customer service experience.
The predicted salary is between 22000 - 26000 £ per year.
The Company
Our client is a large and well-established local government organisation delivering a wide range of essential public services across the borough.
Business Support Officer - Waste Management
About the Role
We are looking for a proactive and flexible Business Support Officer to join the Waste Management team. You will provide high-quality customer service, administrative support, and business operations assistance across Waste Management, Fleet, Waste Operations, and Sustainability functions. This role involves managing enquiries, supporting operational teams, liaising with stakeholders, and maintaining accurate records. You'll be the first point of contact for customers and play a key role in keeping services running smoothly. This is a part-time role for 22 hours per week on Mondays, Wednesdays, and Thursdays. This Role will be based in Antrim.
Key Responsibilities
- Handle customer enquiries via phone, email, live chat, social media, and face-to-face, ensuring issues are resolved efficiently.
- Assist residents with bulky collection requests and new customer setup.
- Liaise with contractors, stakeholders, and external agencies to ensure smooth service delivery.
- Maintain and update databases, spreadsheets, and records accurately, producing reports as required.
- Support financial processes, including receiving payments, invoicing, reconciliation, and reporting.
- Provide administrative support to Operations Managers and senior management, including mail shots, event organisation, and document preparation.
- Ensure compliance with departmental procedures, corporate communication standards, and regulatory reporting.
- Participate in training and contribute flexibly to departmental priorities, including occasional work outside normal hours.
- Prepare and analyse data for management reports, providing insights to help inform decisions and monitor team performance.
Essential Criteria
- Minimum of 5 GCSEs (Grades A-C), including English and Maths, and a minimum of 2 years' administrative or clerical experience, including minute-taking.
- Experience in a customer service role, handling direct customer contact and complaints.
- OR 4 years' relevant clerical experience, including minute-taking and experience in a customer service role, handling direct customer contact and complaints.
- Full current driving license required.
Desirable Criteria
- Recognised IT qualification (e.g., ECDL, CLAIT, OCR, RSA Word Processing).
- Experience in a Waste Management environment.
Package and Benefits
- Opportunity to work within an established team.
- Support for training and development.
- Gain experience within a public sector environment.
How to Apply
To apply for this role, please submit your CV via the application form provided.
Disclaimer
If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Please note that we are currently receiving an exceptionally high volume of applications and will be unable to shortlist candidates who do not meet the specific requirements for this role. Due to this volume, we may be unable to provide individual feedback. We thank you in advance for your understanding.
Waste management Business Support Assisant employer: Honeycomb Jobs Limited
As a large and well-established local government organisation, we pride ourselves on delivering essential public services while fostering a supportive and inclusive work environment. Our Waste Management team offers employees the opportunity to engage in meaningful work that directly benefits the community, with ample training and development opportunities to enhance your skills. Located in Antrim, we provide a flexible part-time role that allows for a healthy work-life balance, making us an excellent employer for those seeking rewarding employment in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Waste management Business Support Assisant
✨Tip Number 1
Get to know the company! Research their values and recent projects in waste management. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can handle enquiries effectively. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to waste management. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to contribute to their mission.
We think you need these skills to ace Waste management Business Support Assisant
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for, so make sure you understand the role and how your skills fit in.
Tailor Your CV:Don’t just send out the same CV to everyone! Highlight your relevant experience, especially in customer service and admin roles. We want to see how you can bring value to our Waste Management team.
Show Off Your Communication Skills:Since you’ll be the first point of contact for customers, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can handle enquiries effectively.
Apply Through Our Website:Make sure to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and essential criteria, especially around customer service and administrative tasks. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Prepare for Customer Scenarios
Since this role involves handling customer enquiries, think of examples from your past experiences where you successfully resolved issues or complaints. Be ready to discuss these scenarios in detail, highlighting your problem-solving skills and ability to maintain a high level of customer service.
✨Showcase Your Administrative Skills
The position requires strong administrative capabilities, so be prepared to talk about your experience with databases, spreadsheets, and report preparation. Bring examples of how you've maintained accurate records or supported management in previous roles to demonstrate your organisational skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or specific challenges the Waste Management team is currently facing. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
