At a Glance
- Tasks: Be the friendly face for visitors, providing top-notch customer service and local info.
- Company: Join Ards and North Down Borough Council's welcoming team in tourism.
- Benefits: Earn £14.32 per hour with flexible working hours and a supportive environment.
- Other info: Great opportunity for those passionate about tourism and working with people.
- Why this job: Make a real impact by enhancing visitor experiences in beautiful local attractions.
- Qualifications: 5 GCSEs including English and Maths, plus 2 years in customer service.
The predicted salary is between 14 - 14 £ per hour.
Honeycomb are pleased to work with Ards and North Down Borough Council to recruit a Visitor Information Advisor (Part-Time) on a temporary basis. Are you passionate about tourism, customer service, and highlighting the best of the local area? We are currently recruiting for a Visitor Information Advisor to join a friendly and welcoming team supporting visitors across some of Ards and North Down Borough Council's most popular attractions. The role will be based across the following locations and therefore it is essential that the post holder can drive and has access to a car:
- Ards Visitor Centre
- Bangor Visitor Centre
- Walled Garden
- Pickie Park
Hourly Rate: £14.32 per hour
Core working days: Monday - Wednesday 9:15am - 5:15pm. Flexibility is essential as you may occasionally be required to work a Saturday, Sunday, or Public Holiday, with a day off during the week provided in lieu.
About the Role
As a Visitor Information Advisor, you will be the welcoming face for visitors and tourists, providing excellent customer service and helpful information about local attractions, events, accommodation, and activities. Duties may include:
- Assisting visitors with tourism and local information
- Promoting local attractions and experiences
- Handling enquiries in person, by phone, and email
- Supporting day-to-day visitor centre operations
- Processing bookings, sales, and transactions
- Ensuring visitors receive a positive and memorable experience.
Essential Criteria
Applicants must demonstrate:
- 5 GCSEs at grades A-C (or equivalent), including English and Maths
- At least two years' experience in a fast-paced customer service role dealing face-to-face with the public, managing a wide range of queries, and delivering a high-quality professional service (Preferably within tourism, hospitality, leisure, or tour operator industries)
- Experience using Microsoft Office applications, including extensive computer skills and abilities, to include email and internet through employment and/or studies.
- Excellent customer service skills
- Excellent communication skills
- Ability to work weekends and Public Holidays
- A valid driving licence with access to a form of transport that will allow fulfilment of the duties of the post, or access to suitable transport which will enable the post holder to meet the requirements of the role.
What We are Looking For
We are seeking someone who is:
- Friendly, approachable, and enthusiastic
- Enthusiastic about customer service and tourism
- Confident communicating with a wide range of people
- Organised and able to work across multiple locations.
- Flexible and dependable
This is a fantastic opportunity for someone who enjoys working with the public in a varied and rewarding role within the tourism and visitor experience sector. To apply in confidence, please submit your CV via the link provided or contact Geraldine Stevenson for more information. If you require any adjustments or support during the recruitment process, please let us know so appropriate arrangements can be made.
Please note: Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18+). A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially. Honeycomb is an equal opportunities employer. Due to high application volumes, we may not be able to respond to every applicant individually, but we appreciate your interest in this role.
Visitor Information Advisor Part time ( Temp) TLNT1_NI employer: Honeycomb Jobs Limited
Ards and North Down Borough Council is an excellent employer, offering a supportive and friendly work environment for those passionate about tourism and customer service. As a Visitor Information Advisor, you will have the opportunity to engage with visitors across beautiful local attractions while enjoying flexible working hours and competitive pay. The council values employee growth and development, making it a rewarding place to build your career in the tourism sector.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Information Advisor Part time ( Temp) TLNT1_NI
✨Tip Number 1
Get to know the local area like the back of your hand! Research popular attractions, events, and hidden gems in Ards and North Down. This way, when you chat with visitors, you can share insider tips that make their experience unforgettable.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different types of visitor queries. The more comfortable you are, the better you'll shine during interviews and on the job.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, let your passion for tourism and helping others come through in your application. A genuine smile and positive attitude can go a long way!
✨Tip Number 4
Be flexible and ready to adapt! Since the role may require working weekends or public holidays, highlight your availability and willingness to jump in when needed. Employers love candidates who can roll with the punches!
We think you need these skills to ace Visitor Information Advisor Part time ( Temp) TLNT1_NI
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for tourism and customer service shine through in your application. We want to see how much you care about providing a great experience for visitors!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service roles. We’re looking for specific examples that demonstrate your skills and how they relate to the Visitor Information Advisor position.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Local Attractions
Make sure you brush up on the local attractions and events in Ards and North Down. Being able to share your knowledge about these places will show your passion for tourism and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of specific situations where you handled queries or resolved issues, as this role heavily relies on those skills.
✨Demonstrate Flexibility
Since the job requires working weekends and public holidays, be ready to discuss your availability. Highlight any previous roles where you had to adapt to changing schedules or work in different locations.
✨Practice Your Communication Skills
As a Visitor Information Advisor, you'll need to communicate effectively with a diverse range of people. Practise answering common interview questions clearly and confidently, and consider doing a mock interview with a friend to refine your delivery.
