At a Glance
- Tasks: Provide top-notch customer service and assist with tourism events and administration.
- Company: Join a leading local authority attraction in Ballymena.
- Benefits: 30 hours a week, temporary contract, and supportive team environment.
- Other info: Flexible hours with opportunities for growth in a vibrant cultural setting.
- Why this job: Gain valuable experience in tourism and make a difference in visitor experiences.
- Qualifications: 5 GCSEs or equivalent, plus customer service experience.
The predicted salary is between 24000 - 30000 £ per year.
Honeycomb is delighted to be recruiting a Tourism Advisor (Admin & Box Office) on behalf of a leading local authority attraction in Ballymena. This is an excellent opportunity for a customer-focused administrator to join a busy visitor services team, supporting tourism, events, and cultural activities while providing a first-class experience to visitors from across Northern Ireland and beyond.
This varied role combines customer service, administration, ticketing, retail support, and event coordination within one of the area's key tourism and arts destinations. This is a temporary position of 30 hours a week on a rota basis between Monday- Saturday for 3 months.
The Company
Our client is a well-established public sector organisation committed to promoting tourism, arts, culture, and community engagement across the borough. Through its visitor attractions, events, and cultural programmes, the organisation plays a key role in enhancing the visitor experience and supporting the local economy.
The Role
As a Tourism Advisor, you will:
- Provide a welcoming and professional service to visitors attending the Visitor Information Centre
- Respond to enquiries in person, by telephone, email, and social media
- Promote local and regional tourism attractions, accommodation, events, and visitor experiences
- Assist visitors with itinerary planning and tourism information
- Operate ticketing, booking, and retail systems within the Visitor Information Centre
- Process bookings for theatre, arts, and tourism-related events
- Complete a range of administrative duties including filing, database maintenance, stock ordering, and record keeping
- Maintain accurate visitor, ticketing, income, and stock control records
- Reconcile daily income and cash takings
- Support the merchandising, replenishment, and presentation of retail stock
- Assist with the planning and delivery of tourism and promotional events
- Contribute to the preparation of tourism publications and promotional materials
- Liaise with tourism partners, local businesses, and external stakeholders
- Act as a key holder and support the day-to-day operation of the Visitor Information Centre
The Person
Essential Criteria
- A minimum of 5 GCSEs (or equivalent) at Grade C or above, including English and Mathematics. Consideration may be given to candidates who do not hold these qualifications but can demonstrate a minimum of 3 years' relevant experience.
- A minimum of 1 year's experience (or 3 years where qualifications are not held) in a role involving:
- Dealing with members of the public within a tourism environment
- Cash handling and financial record keeping within a commercial environment
- General administration duties
- The use of computerised information management systems and Microsoft Office applications, including Word, Excel, and Outlook
- Excellent customer service and communication skills
- Strong organisational skills and attention to detail
- Ability to work effectively as part of a team
- Flexibility to work evenings, weekends, and public holidays as required
Package & Benefits
- 30 hours per week
- Temporary contract for an initial three-month period, subject to review
- Opportunity to work within a leading visitor attraction and cultural venue
- Varied role combining tourism, administration, customer service, and events
- Gain experience within a public sector environment
- Supportive team environment
How to Apply
To apply for this role, please submit your CV via the application form provided.
Disclaimer
If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Please note that we are currently receiving an exceptionally high volume of applications and will be unable to shortlist candidates who do not meet the specific requirements for this role. Due to this volume, we may be unable to provide individual feedback.
Tourism Advisor with Admin and Box Office Duties employer: Honeycomb Jobs Limited
Join a well-established public sector organisation in Ballymena that is dedicated to enhancing tourism, arts, and culture within the community. As a Tourism Advisor, you will thrive in a supportive team environment, gaining valuable experience while providing exceptional service to visitors. This role offers a unique opportunity to engage with local attractions and events, making a meaningful impact on the visitor experience and the local economy.
StudySmarter Expert Advice🤫
We think this is how you could land Tourism Advisor with Admin and Box Office Duties
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a first-class experience, think of scenarios where you can demonstrate your ability to handle inquiries and resolve issues. Role-playing with a friend can really help!
✨Tip Number 3
Network like a pro! Connect with people in the tourism industry on LinkedIn or attend local events. You never know who might have a lead on a job or offer some insider tips on the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names pop up, so make sure you put your best foot forward!
We think you need these skills to ace Tourism Advisor with Admin and Box Office Duties
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Tourism Advisor role. Highlight any customer service or admin experience you have, especially in a tourism environment. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves dealing with the public, it's crucial to showcase your excellent communication skills. Use clear and friendly language in your application to demonstrate how you connect with people. Remember, we’re all about providing a first-class experience!
Be Specific About Your Experience:When detailing your work history, be specific about your relevant experience. Mention any roles where you handled cash, managed bookings, or worked in a busy environment. This helps us see how you fit into our visitor services team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Stuff
Make sure you research the local attractions and events in Ballymena. Being able to discuss these confidently will show your passion for tourism and your commitment to providing a first-class experience.
✨Showcase Your Customer Service Skills
Prepare examples of how you've dealt with customers in previous roles. Think about times when you went above and beyond to help someone, as this is key for a Tourism Advisor role.
✨Get Familiar with Admin Tasks
Brush up on your administrative skills, especially with Microsoft Office applications. Be ready to discuss your experience with cash handling and record keeping, as these are crucial for the position.
✨Be Ready for Teamwork Questions
Since you'll be part of a busy visitor services team, think of examples that highlight your ability to work well with others. Show that you're flexible and can adapt to different situations, especially during peak times.
