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For Companies At a Glance
- Tasks: Help customers navigate financial challenges and provide tailored support.
- Company: Join a well-respected banking organisation known for its positive culture.
- Benefits: Enjoy hybrid working options, a competitive salary, and a supportive team environment.
- Why this job: Make a real impact by assisting customers in need while building a rewarding career.
- Qualifications: Experience in customer service or financial services, especially with vulnerable clients.
- Other info: Full-time role with a Monday to Friday schedule; apply now to join a dynamic team!
The predicted salary is between 25000 - 35000 £ per year.
Honeycomb is thrilled to be partnering with an established Banking Organisation to find a Senior Customer Advisor to join their growing team on a full-time, permanent basis. Located in Belfast City Centre, this fantastic opportunity offers the chance to develop a career in banking with a company known for its great culture and strong employee tenure.
The Role
As a Senior Customer Advisor, you will be the first point of contact for identifying, recording, and responding to customers facing financial difficulty. You will ensure effective customer support by:
- Communicating with customers to understand their financial circumstances
- Making appropriate decisions that support customers
- Fully understanding the individual needs of customers
- Working closely with customers to agree on sustainable strategies that work for both them and the bank
- Appropriately signposting customers to external agencies and debt advice organisations when they are in financial difficulty, experiencing vulnerability, or require further help with mortgage or financial decisions
- Monitoring ongoing support arrangements to ensure they accurately reflect customers' current financial situations
- Assisting customers with debt management tools where appropriate
The Person
- Strong customer service or financial services experience
- Experience working with vulnerable customers and the ability to hold difficult conversations
- Ability to build strong relationships with customers
- Positive and proactive attitude
Package / Benefits
- Full-time role, Monday to Friday, 9 am to 5 pm
- Hybrid working is available after probation
- £29,400 per annum.
To apply, please submit your CV via the application form provided. Alternatively, to speak in confidence about this opportunity, please contact Cora Montgomery at .
If you have a disability requiring assistance at any stage of the recruitment process, please contact us directly to discuss.
Honeycomb is committed to providing equal opportunities to all applicants.
Please note: We are receiving a high volume of applications and will only shortlist candidates who meet the specific requirements of this role. Due to the volume, individual feedback may not be possible. We appreciate your understanding.
Skills:
Banking Advisor Arreas Collections and Recovery Vulnerbale Customer Support Customer Service
Senior Customer Advisor (Belfast City Centre) employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Advisor (Belfast City Centre)
✨Tip Number 1
Familiarise yourself with the banking sector, especially around customer support for vulnerable clients. Understanding the specific challenges they face will help you demonstrate your empathy and knowledge during any discussions.
✨Tip Number 2
Practice your communication skills, particularly in handling difficult conversations. Role-playing scenarios with friends or family can help you feel more confident when discussing sensitive financial issues with potential customers.
✨Tip Number 3
Network with professionals in the banking industry, especially those who work in customer advisory roles. Attend local events or join online forums to gain insights and make connections that could lead to referrals.
✨Tip Number 4
Research the company culture of the organisation you're applying to. Tailor your approach to reflect their values and show how your proactive attitude aligns with their commitment to customer service.
We think you need these skills to ace Senior Customer Advisor (Belfast City Centre)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and financial services. Emphasise any previous roles where you worked with vulnerable customers or handled difficult conversations.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the importance of supporting customers in financial difficulty. Use specific examples from your past experiences to demonstrate your skills.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as relationship building, proactive attitude, and ability to make appropriate decisions. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Customer Advisor. Familiarise yourself with the key tasks, such as supporting customers in financial difficulty and working with vulnerable individuals. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your previous customer service or financial services experience. Highlight specific examples where you've successfully handled difficult conversations or supported vulnerable customers. This will show that you have the necessary skills for the role.
✨Demonstrate Empathy
Since the role involves working with customers facing financial difficulties, it's crucial to convey empathy and understanding. Be ready to share instances where you've built strong relationships with customers and how you approached sensitive situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture and the support provided to employees. This not only shows your interest in the role but also helps you assess if the company aligns with your values and career goals.
