At a Glance
- Tasks: Provide top-notch customer service and assist with banking transactions.
- Company: Reputable banking client known for community values and customer care.
- Benefits: Full-time hours, supportive team environment, and opportunity to develop skills.
- Other info: Equal opportunity employer committed to supporting all applicants.
- Why this job: Join a friendly branch team and make a difference in customers' lives.
- Qualifications: Customer service experience and confidence handling cash.
The predicted salary is between 22000 - 26000 € per year.
Honeycomb is delighted to be partnering with a reputable and long-established banking client in Northern Ireland to recruit a Customer Service Advisor for their Newtownards branch on a temporary contract. This role presents a fantastic opportunity to join an organisation renowned for its commitment to customer care and community values.
Role Overview
As a key part of the branch team, you will be the first point of contact for customers, providing a warm and professional service. The position involves assisting with enquiries, processing teller transactions, and handling cash with accuracy and efficiency. This is a full-time role, Monday to Friday, 9:00 am - 5:00 pm.
Key Responsibilities
- Deliver excellent customer service by resolving queries in a professional and approachable manner.
- Process deposits, withdrawals, lodgements, and other cash transactions with accuracy.
- Follow cash handling policies, completing daily reconciliations in line with audit and security requirements.
- Promote banking services and highlight digital or self-service options where appropriate.
- Work collaboratively with colleagues to maintain a supportive and efficient branch environment.
The Person
We are looking for someone detail-focused, with strong customer-facing skills and confidence working with cash and figures.
Essential:
- Experience in a role involving direct customer interaction.
- Accuracy and confidence when working with cash.
- Strong communication and interpersonal skills.
- Ability to stay organised and manage workload effectively.
Desirable:
- Previous experience in banking, retail cash handling, or financial services.
- Full, clean UK driving licence.
Additional Information
Honeycomb is committed to supporting all applicants. If you require adjustments during the recruitment process due to a disability, please let us know. We are proud to be an equal opportunity employer.
How to Apply
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Cora Montgomery at the details provided. If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
*Please note that due to the current climate, we can't contact candidates who are not meeting the specific requirements for this role. We are receiving an exceptionally high number of applications at present, which is not allowing us to call everyone individually. We thank you in advance for your understanding.*
Banking Customer Service Advisor - Newtownards JBLE1_NI employer: Honeycomb Jobs Limited
Honeycomb is an excellent employer, offering a supportive work culture that prioritises customer care and community values. As a Customer Service Advisor in the Newtownards branch, you will benefit from a full-time schedule with opportunities for professional growth within a reputable banking organisation, all while being part of a collaborative team dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Customer Service Advisor - Newtownards JBLE1_NI
✨Tip Number 1
Get to know the company! Research their values and services so you can chat confidently about how you fit in. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Banking Customer Service Advisor. This will help you feel more prepared and less nervous during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. A friendly face can make all the difference when it comes to landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities right there, making your job search easier.
We think you need these skills to ace Banking Customer Service Advisor - Newtownards JBLE1_NI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the job description. Highlight any customer service roles you've had, especially those involving cash handling or banking.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've delivered excellent customer service in the past.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to share examples of how you've resolved customer queries in a professional manner. This will show your understanding of the role and your commitment to customer care.
✨Get Familiar with Cash Handling
Since this role involves handling cash, make sure you understand basic cash handling procedures. Be prepared to discuss your experience with cash transactions and how you ensure accuracy and security in your work.
✨Showcase Your Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Think about how you can demonstrate your interpersonal skills during the interview, perhaps by discussing a time when you successfully collaborated with a team.
✨Research the Company Values
Take some time to learn about the banking client’s values and community commitments. Being able to align your answers with their ethos will not only impress them but also show that you’re genuinely interested in being part of their team.
