At a Glance
- Tasks: Support customers with financial guidance through phone and written communication.
- Company: Join a respected banking organisation known for exceptional customer service.
- Benefits: Earn £14.56 per hour with free on-site parking and a supportive team.
- Other info: 3-6 month temporary contract with opportunities for professional growth.
- Why this job: Make a genuine difference in people's lives by helping them navigate financial challenges.
- Qualifications: Experience in customer service, strong communication skills, and empathy are essential.
The predicted salary is between 14.56 - 14.56 £ per hour.
Honeycomb is delighted to partner with a respected and long-established banking organisation in Northern Ireland to hire a Customer Support Officer on a 3-6-month temporary contract, based in Dunmurry.
This is a fantastic opportunity to join a trusted institution known for delivering exceptional service and supporting customers across Northern Ireland with empathy, expertise, and care.
The Company Our client is a respected and long-established banking organisation in Northern Ireland, recognised for its customer-focused approach and commitment to supporting individuals with empathy, professionalism, and care.
With a strong local presence and a trusted reputation, the organisation offers a supportive working environment where colleagues are encouraged to deliver excellent service and make a meaningful difference to customers.
The Role As a key member of the Customer Support Team, you will support customers through telephone-based conversations, helping them understand their financial circumstances, offering clear guidance, and putting the right solutions in place.
Proactively contacting customers by phone, in writing, and occasionally face-to-face to discuss financial solutions.
Identifying customers who may be experiencing financial difficulty or vulnerable circumstances and providing tailored advice.
Ensuring all work complies with legal, regulatory, and internal standards, including Consumer Duty.
Working collaboratively with colleagues and wider business units to share best practice and improve service delivery.
Developing strong relationships with internal and external stakeholders to ensure a customer-obsessed approach in every interaction.
The Person We're looking for someone who is passionate about helping people and skilled at building rapport.
You'll bring empathy, excellent communication skills, and the ability to understand individual customer circumstances, often in sensitive situations.
You'll be agile in your approach to work and able to navigate a busy and fast-paced environment.
Essential Criteria Experience delivering exceptional customer service within a contact centre environment.
Strong communication skills, including active listening to understand customers' financial and personal situations.
High level of empathy and emotional intelligence.
Ability to work flexibly, prioritise tasks, and deliver at pace.
Resilience and experience supporting customers, including those in vulnerable situations.
Desirable Criteria Previous banking or debt management experience.
Package & Benefits £14.56 per hour 3-6 month temporary contract based in Dunmurry.
Opportunity to gain valuable experience with a respected local financial institution.
Supportive team environment focused on compassion, professionalism, and continuous learning.
Chance to make a genuine difference by supporting customers through important financial conversations.
Free on-site parking.
How to Apply To apply for this role, please submit your CV via the application form provided.
If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.
Honeycomb is committed to providing equality of opportunity to all.
Please note that we are currently receiving an exceptionally high volume of applications and will be unable to shortlist candidates who do not meet the specific requirements for this role.
Due to this volume, we may be unable to provide individual feedback.
We thank you in advance for your understanding.
Skills: Debt Management Contact Centre Customer Support Banking Advisor Dunmurry Vulnerable support Personal Banker TPBN1_NI
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Officer - Debt Management in Newtownabbey
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Honeycomb Jobs Limited.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Honeycomb Jobs Limited might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Customer Support Officer - Debt Management in Newtownabbey
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Honeycomb Jobs Limited will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Honeycomb Jobs Limited. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Honeycomb Jobs Limited confidence in your short-term commitment to the role.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Honeycomb Jobs Limited.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Honeycomb Jobs Limited that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
