At a Glance
- Tasks: Deliver top-notch customer service and assist with order processing and queries.
- Company: Join a leading pharmaceutical company with a strong reputation.
- Benefits: Enjoy a salary of £27,000, 33 days holiday, and a great pension scheme.
- Other info: Work Monday to Friday in a supportive team environment.
- Why this job: Kickstart your career in a dynamic role with long-term growth potential.
- Qualifications: Recent graduates with customer service or admin experience are encouraged to apply.
The predicted salary is between 27000 - 27000 £ per year.
Honeycomb is delighted to be working with our client, a highly successful pharmaceutical company, to recruit for a Customer Support Administrator on a 1-year contract basis. Our client is experiencing continual demand within the industry, making it an exceptional time to join a well-established team. This is a dynamic role and presents great opportunities for long term career development.
The Role
- Providing exceptional service to customers and clients, ensuring professional advice and satisfaction.
- Assisting in providing quotations, processing orders, arranging deliveries and any other queries regarding orders.
- High level data entry and assisting in daily reporting and audits.
- Assisting in any ad hoc duties to various different departments.
The Person
- A recent graduate with experience working within administration/customer service.
- Demonstrate strong communication skills, with a positive and can-do attitude.
- Confidence in working within a fast-paced environment and ability to work well within a team.
- Proactive mentality and ability to work off your own initiative.
The package for this role includes:
- A salary of £27,000 dependant on experience.
- 33 days holidays.
- Free on-site parking.
- An attractive pension scheme.
Although a 1-year contract initially, this role presents great opportunities for long-term progression and development. Based on site in Newtownabbey with a working week of Monday to Friday, 8:45am-5:00pm.
To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Shanice Mackin, Specialist Senior Recruitment Consultant, at Honeycomb on the number provided. All conversations are strictly confidential.
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Please note, we are receiving an exceptionally high number of applications and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding.
Customer Support Administrator (1- Year Contract) in Newtownabbey employer: Honeycomb Jobs Limited
Joining our client, a leading pharmaceutical company in Newtownabbey, means becoming part of a dynamic team dedicated to exceptional customer service and professional growth. With a supportive work culture that values initiative and teamwork, employees enjoy competitive benefits including 33 days of holiday, free on-site parking, and a robust pension scheme. This role not only offers immediate responsibilities but also opens doors for long-term career development in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator (1- Year Contract) in Newtownabbey
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Honeycomb Jobs Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Honeycomb Jobs Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Administrator (1- Year Contract) in Newtownabbey
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Honeycomb Jobs Limited.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Honeycomb Jobs Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Honeycomb Jobs Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
