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For Companies At a Glance
- Tasks: Manage customer complaints, ensuring accurate triage and resolution.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Gain valuable experience in banking and customer resolutions.
- Other info: Temporary role with potential for extension; Monday to Friday hours.
- Why this job: Make a real difference by helping customers resolve their issues.
- Qualifications: Strong banking knowledge and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Honeycomb is proud to be working alongside a leading bank to recruit for a Customer Resolutions Administrator on a temporary basis. This is a key role, supporting the Customer Resolutions team to ensure customer complaints are accurately triaged, investigated and resolved.
The Role
- Manage a queue of customer complaints, ensuring each case is correctly categorised and progressed through investigation to resolution.
- Triaging complaints, ensuring the customer's concerns are fully understood and recorded.
- Correctly categorising complaints on the complaint's portal.
- Investigating complaints by reviewing case notes, file documentation and transactional history.
- Completing end-to-end resolution, including drafting clear resolution letters and issuing outcomes to customers.
- Managing an allocated queue of cases and delivering an agreed volume of resolutions per week.
- Escalating complex matters where appropriate.
The Person
- Strong banking experience and a customer-focused mindset, with the ability to follow processes and communicate outcomes clearly.
- Essential: Previous banking experience with a solid understanding of products, services and customer journeys.
- Strong attention to detail, with the ability to correctly categorise cases and maintain accurate records for reporting.
- Excellent written communication skills, including drafting clear, customer-friendly resolution correspondence.
- Strong investigative skills and confidence reviewing case notes, documentation and transactional history.
- Desirable: Previous experience and familiarity with internal banking systems and complaints processes.
- Prior complaints handling/customer resolutions experience (banking preferred).
- Exposure to regulated complaint handling standards is beneficial.
Working Hours & Contract
- Hours of Work: Monday to Friday, 9 am to 5 pm
- Contract: Temporary (3 months initially with a review for extension)
How to Apply
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Cora Montgomery at the details provided. If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Customer Resolutions Administrator in Newtownabbey employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolutions Administrator in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the hunt for a Customer Resolutions Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your banking knowledge and customer service skills. Think about real-life examples where you've triaged complaints or resolved issues, as these will show you're ready to hit the ground running.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that match your skills and experience. Use our website to find positions that suit you best, and tailor your approach to each one. Quality over quantity is key!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you're the perfect fit for the Customer Resolutions team.
We think you need these skills to ace Customer Resolutions Administrator in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Resolutions Administrator role. Highlight your banking experience and any relevant skills that match the job description. We want to see how you can hit the ground running!
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application reflects this. Use clear and concise language, and don’t forget to showcase your ability to draft customer-friendly correspondence.
Detail Your Investigative Skills: In your application, emphasise your strong investigative skills. Mention any experience you have with reviewing case notes or documentation, as this will show us you can handle the complexities of customer complaints.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Banking Basics
Make sure you brush up on your banking knowledge before the interview. Understand the products, services, and customer journeys relevant to the role. This will help you answer questions confidently and show that you can hit the ground running.
✨Master the Art of Communication
Since you'll be drafting resolution letters and communicating outcomes, practice your written communication skills. Prepare examples of how you've effectively communicated with customers in the past, focusing on clarity and empathy.
✨Get Familiar with Complaint Handling
Review common complaint handling processes and internal banking systems. If you have prior experience, think of specific cases where you triaged or resolved complaints successfully. This will demonstrate your ability to manage the queue of customer complaints effectively.
✨Showcase Your Attention to Detail
During the interview, highlight your attention to detail by discussing how you ensure accurate categorisation and record-keeping. You might even want to prepare a scenario where your meticulousness led to a successful resolution, as this is crucial for the role.