At a Glance
- Tasks: Support mortgage processes, resolve queries, and maintain records while providing excellent customer service.
- Company: Join a well-established financial services organisation with a strong reputation in the industry.
- Benefits: Enjoy hybrid working, generous leave, a bonus scheme, and a substantial pension contribution.
- Other info: Extra day off for your birthday and holiday purchase options available.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact on customers' lives.
- Qualifications: 6 GCSEs at Grade C or above, including English and Maths; 2 years of customer service experience required.
The predicted salary is between 28800 - 43200 £ per year.
Honeycomb is thrilled to be working in partnership with a well-established financial services organisation to recruit a Mortgage support administrator on a permanent basis. This role will be based in Belfast, with the potential for hybrid working after an initial training period.
The role includes:
- Maintenance of mortgage records
- Mortgage completions and batch processes - ensuring all mortgage conditions have been established for the release of mortgage advances to solicitors/borrowers
- Solicitor post offer queries - ensuring any issues are resolved before mortgage completion
- Mortgage support enquiries
- Providing ongoing customer support to our customers who engage through our online mortgage and savings portals
- Maintaining a detailed knowledge of our products and services to help resolve complex customer queries
- Various reporting and administration duties
- Assisting and completing regulatory reporting duties and meeting deadlines
Essential Criteria:
- 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths
- Excellent interpersonal and communication skills with the ability to build effective relationships and engage with key stakeholders
- High degree of accuracy of data input and attention to detail
- 2 years' customer service experience
- Strong MS Office and IT skills
- Strong organisational skills demonstrating your ability to prioritise and manage your workload whilst using your own initiative
The Benefits/Package:
- Substantial employer pension contributions at 20%
- Hybrid working after training
- Annual KPI bonus scheme
- 25 days leave and up to 12 bank holidays
- Extra day off for your birthday
- Holiday purchase scheme
If you require any adjustments during the recruitment process due to a disability, please get in touch to discuss your needs.
Mortgage Advisor (Home Based) (Permanent) in Belfast employer: Honeycomb Jobs Limited
Honeycomb is an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. With substantial pension contributions, a hybrid working model post-training, and generous leave policies including an extra day off for your birthday, employees are encouraged to maintain a healthy work-life balance while developing their careers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Advisor (Home Based) (Permanent) in Belfast
✨Tip Number 1
Familiarise yourself with the mortgage products and services offered by the company. This knowledge will not only help you answer questions confidently but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complex queries. Consider role-playing scenarios with a friend or family member to practice your responses and improve your communication style.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare for potential interview questions by thinking about your past experiences in customer service. Be ready to share specific examples that highlight your problem-solving skills and attention to detail, as these are crucial for the role.
We think you need these skills to ace Mortgage Advisor (Home Based) (Permanent) in Belfast
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and essential criteria for the Mortgage Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience:Emphasise your customer service experience and any relevant financial services background in your CV and cover letter. Use specific examples to demonstrate your ability to handle complex queries and maintain accuracy in data input.
Showcase Your Skills:Make sure to mention your strong MS Office and IT skills, as well as your organisational abilities. Provide examples of how you've successfully managed your workload and prioritised tasks in previous roles.
Craft a Compelling Cover Letter:Write a personalised cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention why you are interested in working for this financial services organisation and how you can contribute to their success.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Mortgage Basics
Make sure you brush up on your knowledge of mortgage products and services. Understanding the different types of mortgages, interest rates, and the overall process will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous customer service experience. Share specific examples of how you've resolved complex queries or built relationships with clients to highlight your interpersonal skills.
✨Demonstrate Attention to Detail
Given the importance of accuracy in mortgage processing, be ready to discuss how you ensure precision in your work. You might want to mention any tools or methods you use to maintain high standards in data input and reporting.
✨Prepare for Regulatory Questions
Familiarise yourself with the regulatory aspects of the mortgage industry. Be prepared to discuss how you would handle compliance and reporting duties, as well as any relevant experience you have in this area.
