At a Glance
- Tasks: Provide vital admin support to elected Members and Council Committees in a fast-paced environment.
- Company: Join a leading local government organisation committed to community service.
- Benefits: Full-time role with training, development opportunities, and a supportive team.
- Other info: Opportunity for career growth in a key democratic services function.
- Why this job: Make a real impact in governance while honing your organisational skills.
- Qualifications: Experience in administration, minute-taking, and strong Microsoft Office skills required.
The predicted salary is between 24000 - 28000 £ per year.
Honeycomb is delighted to be partnering with a leading local government organisation to recruit a Member Services Officer. This role sits within the Finance and Governance Directorate and provides vital administrative and governance support to elected Members, Council Committees, and democratic services functions. This is an excellent opportunity for an experienced administrator with strong minute-taking, committee support, and organisational skills who enjoys working in a fast-paced environment with competing priorities and strict deadlines.
As Member Services Officer, you will provide comprehensive and confidential administrative support to elected Members and Council Committees, ensuring the smooth delivery of governance and democratic services. Key duties will include:
- Preparing agendas, reports, minutes, and meeting documentation
- Attending Council and Committee meetings and accurately recording proceedings
- Coordinating paperless committee systems and the circulation of documents
- Maintaining records relating to Members' attendance, expenses, committee memberships, gifts, and hospitality declarations
- Organising meetings, room bookings, hospitality, and virtual meeting arrangements
- Supporting the Mayor and Deputy Mayor with administrative requirements
- Liaising with Members, Council officers, and external organisations
- Managing governance records, registers, calendars, and committee information
- Assisting with Freedom of Information requests and election-related administration
The successful candidate will be required to work across two organisational sites in Newtownabbey and Antrim and will occasionally be required to work outside normal office hours to support Council and Committee meetings. This is a full-time Temporary Position for up to 3 months.
Essential Criteria
- LCCI Secretary's Certificate, BTEC National Certificate in Business Studies, or another relevant Level 3 qualification or RSA/OCR Stage II Word Processing (or equivalent) OR A minimum of 4 years' relevant clerical experience where the above qualifications are not held
- A minimum of 2 years' relevant clerical experience, including:
- Use of Microsoft Office applications
- Preparation of agendas, reports, minutes, and general correspondence
- Managing demanding workloads and conflicting priorities to meet deadlines
- Excellent organisational and interpersonal skills
- Ability to prioritise workload effectively
- Ability to maintain high levels of accuracy and produce clear and concise records of meetings
- Full current UK driving licence and access to a car required. Consideration will be given to alternative travelling proposals for applicants with a disability who are unable to hold a driving licence
- Willingness to work additional hours when required in line with organisational requirements
Package & Benefits
- Full-time opportunity
- Supportive and collaborative team environment
- Training and development opportunities
- Opportunity to work within a key governance and democratic services function
How to Apply
To apply for this role, please submit your CV via the application form provided.
If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Please note that we are currently receiving an exceptionally high volume of applications and will be unable to shortlist candidates who do not meet the specific requirements for this role. Due to this volume, we may be unable to provide individual feedback.
Member Services Officer employer: Honeycomb Jobs Limited
Honeycomb is an exceptional employer, offering a supportive and collaborative team environment where your contributions directly impact local governance. With a focus on employee growth through training and development opportunities, this role as a Member Services Officer allows you to thrive in a fast-paced setting while ensuring the smooth delivery of vital democratic services across Newtownabbey and Antrim. Join us to be part of a meaningful mission that values your skills and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Officer
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience with minute-taking and managing competing priorities, as these are key for the Member Services Officer role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you when it comes to the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Member Services Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Member Services Officer role. Highlight your relevant experience in administration, minute-taking, and managing competing priorities. We want to see how your skills match what we're looking for!
Show Off Your Skills:Don’t just list your qualifications; demonstrate how you've used them in real situations. If you’ve prepared agendas or supported committees before, give us the details! We love seeing practical examples of your organisational skills.
Keep It Clear and Concise:When writing your application, clarity is key. Use straightforward language and keep your sentences concise. We appreciate a well-structured application that gets straight to the point—just like the minutes you’ll be taking!
Apply Through Our Website:Remember to submit your application through our website. It’s the easiest way for us to receive your CV and cover letter. Plus, it shows you’re keen on joining our team at Honeycomb!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Member Services Officer. Familiarise yourself with the key duties mentioned in the job description, like preparing agendas and taking minutes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your organisational and interpersonal skills during the interview. Be ready to provide examples from your past experience where you've successfully managed competing priorities or maintained high levels of accuracy. This will demonstrate that you can handle the fast-paced environment of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, such as tight deadlines or managing multiple tasks. Think of relevant examples beforehand and structure your answers using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the department is currently facing, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
