At a Glance
- Tasks: Be the friendly face of our organisation, managing enquiries and supporting customer payments.
- Company: Join a well-established public sector organisation with a focus on customer service.
- Benefits: Earn £14.13 per hour with full-time hours and valuable experience.
- Other info: Immediate start available; flexible travel between Larne and Carrickfergus required.
- Why this job: Kickstart your career in a professional environment while making a real difference.
- Qualifications: Five GCSEs including English and Maths, or equivalent experience in customer service.
The predicted salary is between 14.13 - 14.13 £ per hour.
Honeycomb is delighted to be working with a large public sector organisation to recruit a temporary Front of House Administrator.
Based in Larne, this is an excellent opportunity to join a well-established organisation on an initial temporary contract.
This position requires flexibility to travel between Larne and Carrickfergus.
The Company This is an exciting opportunity to join a well-established public sector organisation, offering full-time hours and the chance to gain valuable experience within a professional customer-focused environment.
The Role As a Front of House Administrator, you will act as the first point of contact for visitors and customers, providing a friendly and professional service.
You will handle enquiries, manage reception and work across a number of departments, while supporting customer payments, cash handling and the accurate maintenance of financial records.
Key Responsibilities Deal with customer enquiries both face-to-face and over the telephone, offering relevant guidance and referring queries to the correct department where necessary.
Oversee the daily running of the reception desk, ensuring visitors are registered, issued with passes and assisted with general reception-related matters.
Take and process payments from customers through in-person, telephone and online transactions, ensuring all payments are handled correctly.
Manage and monitor financial transactions, including cash and cheque receipts, ensuring income is recorded and balanced in accordance with established financial procedures.
Keep customer information, financial documentation and administrative records up to date through the use of computerised record-keeping systems.
Coordinate the receipt and dispatch of correspondence, parcels, deliveries and courier items, ensuring these are handled safely and promptly.
The Person The ideal applicant will possess previous experience in customer-facing service and administrative duties, alongside strong interpersonal, communication and organisational abilities.
Candidates must be able to commence employment immediately and satisfy the following essential requirements: Essential Criteria A minimum of five GCSEs, including English Language and Mathematics at Grade C or above, or an equivalent level of qualification.
At least two years' experience in a customer-focused role, with the ability to communicate confidently and deal professionally with members of the public.
Good IT proficiency, with practical experience of working with computerised databases and administrative systems.
Experience handling financial transactions, including operating credit and debit card payment terminals.
Applicants who do not hold five GCSEs must instead provide evidence of at least four years' relevant work experience across the required areas, together with appropriate qualifications in English and Mathematics.
Package & Benefits Immediate start available £14.13 per hour 37 hours per week Monday to Friday Temporary contract Opportunity to gain valuable experience within a well-established public sector organisation To apply in confidence, please submit your CV via the link provided or contact Ashlea Parte for more information.
Please note: Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18+).
A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially.
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.
Honeycomb is committed to providing equality of opportunity to all.
Please note that we are currently receiving an exceptionally high volume of applications and will be unable to shortlist candidates who do not meet the specific requirements for this role.
Due to this volume, we may be unable to provide individual feedback.
We thank you in advance for your understanding.
Skills: larne carrick admin front of house reception customer advisor TPBN1_NI
Front of House Administrator in Larne employer: Honeycomb Jobs Limited
Honeycomb is an excellent employer, offering a supportive work environment in the heart of Belfast City Centre. With a focus on employee growth and development, this role provides a unique opportunity to gain valuable experience within a leading UK manufacturer, complemented by benefits such as free onsite parking and a commitment to equal opportunities for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Administrator in Larne
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Honeycomb Jobs Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Honeycomb Jobs Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Front of House Administrator in Larne
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Honeycomb Jobs Limited.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Honeycomb Jobs Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Honeycomb Jobs Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
