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For Companies At a Glance
- Tasks: Provide hands-on IT support and manage MacOS environments in a dynamic setting.
- Company: Join MCS Group, a leading recruitment agency with a commitment to diversity.
- Benefits: Competitive salary, potential for permanent role, and a supportive work environment.
- Why this job: Make a real impact by helping users and enhancing IT systems daily.
- Qualifications: Experience in IT support, especially with Active Directory and Office 365.
- Other info: Opportunity for career growth and a chance to avoid the Belfast commute.
The predicted salary is between 20000 - 24000 £ per year.
Overview
MCS Group is looking for an IT Support Engineer for a 6-12 month temporary post in Belfast City Centre! As IT Support Engineer, you will play a hands on role in the day to day support of software and systems for our client. This is an on-site position in the Belfast area, so is ideal for someone who wants to avoid the Belfast commute!
The Position
- Providing first to second line IT support, including resolving in person requests, tickets and also Email requests.
- Setting up new user accounts and configuring hardware (including Android devices and modern printer systems).
- Supporting internal projects such as asset management and cloud backups.
- Managing MacOS, Active Directory and Office 365 environments.
- Assisting with change management requests and system upgrades.
The Person
- This role is ideal for someone with strong technical expertise and a customer-focused approach, confident working across a range of IT support tasks.
- Experience in IT support, including Active Directory and Office 365 is essential.
- Knowledge of modern printer systems and cloud backups.
- Strong troubleshooting skills with a focus on excellent customer service.
- Strong technical foundation in a BYOD environment, mainly in MacOS.
- Familiarity with asset management systems.
- Salary: £25-30,000 per annum.
- Hours: 37.5-hour working week
There is potential for this role to transition into a permanent position in the future.
Please Note – This position is subject to a Basic Access NI check. A criminal record will not necessarily be a bar to obtaining the position.
To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Corey Hillis, at MCS Group .
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs
MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Not all agencies are the same… MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.
Skills
- IT Support
- Desktop Support
- Remote Support
- Hardware Support
- Service Deck
- Onboarding
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IT Support Engineer - MacOS employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - MacOS
✨Tip Number 1
Get to know the company before your interview! Research MCS Group and their values, especially their commitment to equality and diversity. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves a lot of hands-on support, be ready to demonstrate your problem-solving abilities. Think of common MacOS issues and how you'd resolve them, as well as any experiences you've had with Active Directory and Office 365.
✨Tip Number 3
Prepare some questions for your interviewer! Asking about the team dynamics or upcoming projects shows that you're proactive and engaged. Plus, it gives you a chance to assess if the company culture is a good fit for you.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we might have other roles that suit you, so keep an eye on our listings while you're at it!
We think you need these skills to ace IT Support Engineer - MacOS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with MacOS, Active Directory, and Office 365, as these are key skills we're looking for. We want to see how your background fits with what we do!
Show Off Your Troubleshooting Skills: In your application, don’t shy away from showcasing your troubleshooting skills. Give examples of how you've resolved issues in the past, especially in a customer-focused environment. We love seeing how you tackle challenges head-on!
Keep It Professional Yet Friendly: While we appreciate a friendly tone, remember to keep your application professional. Use clear language and avoid jargon unless it’s relevant to the role. We want to get to know you, but we also need to see your professionalism shine through!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MacOS, Active Directory, and Office 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you have the technical expertise they're looking for.
✨Customer Service is Key
Since this role requires a strong customer-focused approach, think of examples where you've provided excellent support. Prepare to share stories that highlight your ability to handle difficult situations with patience and professionalism.
✨Familiarise Yourself with Their Environment
Research MCS Group and their work culture. Understanding their commitment to equality, diversity, and inclusion can help you align your answers with their values. It shows you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and potential projects. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
