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- Tasks: Investigate complaints and analyse information to ensure fairness in public services.
- Company: Join a respected independent body dedicated to impartial public service examination.
- Benefits: Gain valuable experience, develop analytical skills, and contribute to meaningful change.
- Why this job: Make a real difference by ensuring accountability in public services while enhancing your career.
- Qualifications: Degree level education or equivalent experience in analysis and investigation required.
- Other info: Opportunity for professional growth in a supportive and dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Honeycomb Jobs is delighted to be working with our public sector client to recruit an Investigating Officer for a temporary contract based in Belfast.
The Client – Our quasi-public sector client is an independent body providing an impartial and free examination of complaints about a range of public services.
The Role
This credible position is to undertake impartial desk-based analysis and investigation of complaints from people who believe they have been treated unfairly by a public body. Reports into the Team Manager. Duties will include but are not limited to:
- Investigate and analyse complaints in accordance with the 2016 Act and operational procedures and standards of the Office.
- Manage a caseload and other competing priorities while taking personal responsibility for completion of tasks and casework within the office KPIs and service quality standards.
- Identify the key issues in a complaint and make proportionate enquiries to gather relevant information.
- Analyse large volumes of information from a range of sources to make a determination on a case.
- Interview parties to the investigation and witnesses as appropriate.
- Reach conclusions, propose findings and make recommendations.
- Develop and issue relevant high-quality internal and external communications, including evidence-based briefings for senior management.
- Monitor and evaluate compliance with recommendations made to public bodies.
- Maintain accurate information on the case management system.
- Maintain professional working relationships with colleagues and key stakeholders; and promote the role of the organisation at external events.
- Maintain an awareness of changes in public sector policy and environment.
The Person
As the successful candidate you will have the following background and experience:
Essential
- Educated to degree level (or equivalent) plus 2 years\’ relevant work experience in collecting and analysing information to arrive at evidence-based written conclusions; candidates who do not possess this qualification should have a minimum of 4 years\’ relevant work experience in collecting and analysing information to arrive at evidence-based written conclusions.
- Strong analytical skills and the ability to use sound and balanced judgement to support well-reasoned and appropriate decisions.
- Identifying and interpreting relevant legislation, codes and guidance, regulation or procedural requirements.
- Excellent written communication skills with the ability to write clearly and capture all important facts and opinions in drafting letters and reports.
- Excellent organisational and planning skills including the ability to manage a significant and complex caseload and meet tight timescales.
- Strong interpersonal skills including the ability to deal with robust challenge whilst showing appropriate empathy.
- Experience of carrying out challenging interviews to gather information.
Desirable
- Knowledge of good investigative practices and approaches.
- Proven ability to utilise research techniques.
Other Information
Please Note – This position is subject to a Basic Access NI check. A criminal record will not necessarily be a bar to obtaining the position. This will be considered in line with Access NI code of practice & Honeycomb Job\’s Access NI policies.
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact David McClure, at Honeycomb Jobs. All conversations will be treated in the strictest of confidence.
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Even if this position is not right for you, we may have others that are. Please visit to view a wide selection of our current jobs.
Please note, we are receiving an exceptionally high number of applications and present a subset will be shortlisted for this role. We may be unable to provide individual feedback. Thank you for your understanding.
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Investigating Officer (Temporary) employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investigating Officer (Temporary)
✨Tip Number 1
Network like a pro! Reach out to people in the public sector or those who have worked as Investigating Officers. A friendly chat can give you insider info and maybe even a foot in the door.
✨Tip Number 2
Prepare for interviews by practising common questions related to investigations and complaints analysis. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of how you've tackled complex cases or made evidence-based decisions in the past. This will help us see your problem-solving prowess!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have other roles that might suit you, so keep an eye out!
We think you need these skills to ace Investigating Officer (Temporary)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Investigating Officer role. Highlight your relevant experience in collecting and analysing information, and don’t forget to showcase those strong analytical skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with evidence-based conclusions and how you can manage a complex caseload effectively.
Showcase Your Communication Skills: Since excellent written communication is key for this position, make sure your application is clear and concise. Use proper formatting and check for any typos – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Legislation
Familiarise yourself with the 2016 Act and any relevant legislation related to public services. This will not only show your understanding of the role but also help you answer questions about how you would approach investigations.
✨Showcase Your Analytical Skills
Prepare examples from your past experience where you've successfully analysed complex information and made evidence-based conclusions. Be ready to discuss your thought process and how you reached your decisions.
✨Practice Your Interview Techniques
Since the role involves conducting interviews, practice your interviewing skills. Think about how you would approach gathering information from different parties and be prepared to demonstrate your ability to handle challenging conversations.
✨Communicate Clearly
Brush up on your written communication skills. You may be asked to draft a brief or report during the interview, so being able to articulate your thoughts clearly and concisely is crucial. Consider preparing a few writing samples to showcase your abilities.
