Honeycomb Jobs Limited | Not for Profit - Team Manager

Honeycomb are delighted to be exclusively partnering with a not for profit organisation in the recruitment of a full time, permanent Team Manager, at £34,000 – £38,000. About the Organisation: With over 15 years of experience fundraising, this organisation holds a genuine passion for making a difference! Working primarily with telephone fundraising, ensuring that their charity clients are at the forefront of their services and building lifelong relationships with some incredible success stories to be shared. This position is vital in generating much needed funds for some amazing charitable organisations. Your Role: As the Team Leader you will be responsible for motivating your team to achieve set targets, providing support and encouraging a welcoming workplace culture. You will be driven and ambitious, fostering a positive results driven environment! Responsible for supervising the team of office associates, including attendance monitoring Becoming a subject matter expert on the particular charity/campaign to then share knowledge and promote learning among the team to best achieve targets Identifying any performance related issues, implementing and developing action plans for improvement Effectively coach, providing support to direct reports regularly to ensure weekly performance metrics are achieved Communicate clearly with the team, outlining expectations and timelines Conducting weekly team meetings, updating on relevant information and facilitating an open environment for input Running incentives to drive and motivate the team Organising team activities, encouraging team engagement Promoting the values of the organisation through behaviour and attitude Maintaining updated on internal processes, policies and procedures What do you need? Min 2 years experience managing a team Experience working within a target driven environment, achieving KPIs Excellent people management and strong communication skills, ability to influence Ability to demonstrate leadership skills and clear decision-making within a customer service setting Experience leading a team in multi-tasking, prioritisation and meeting timelines on deliverables Ability to work well under pressure, using own initiative Experience interpreting data/reports, communicating this confidently and concisely Maintaining a proactive, motivated and enthusiastic attitude Problem solving and analytical skills Proficient in Microsoft Office suite Your Package/Benefits: Salary ranging from £34,000 – £38,000 37.5 Hour working week Flexible working 23 Days annual leave Plus additional stat days To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Caila Cunningham ) at Honeycomb on . If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Even if this position is not right for you, we may have others that are. Please visit Honeycomb to view a wide selection of our current jobs. Skills: Call Centre Manager Team Leader Retail Manager Targets KPIs Store Manager