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For Companies At a Glance
- Tasks: Help customers with their banking needs and recommend the best services.
- Company: Join a leading bank in Northern Ireland, known for its commitment to customer service.
- Benefits: Enjoy a full-time role with a Monday to Friday schedule and a supportive team environment.
- Why this job: Perfect for those who love engaging with people and thrive in a dynamic team setting.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Opportunities for growth and a commitment to equality in the workplace.
The predicted salary is between 28800 - 42000 £ per year.
Honeycomb is delighted to be partnered with our client, a leading bank across Northern Ireland, to recruit for Customer Service Advisors across 3 locations (Coleraine ,Ballymoney,Limavady ) This is a full time, temporary ongoing position 35 hours a week , Monday – Friday 9am to 5pm. The Role As a Customer Service Advisor, you will provide a friendly and professional service for all valued customers and support customers by identifying and recommending appropriate product & service options. Key Duties Include: Supporting customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings. Ensure customers are at the heart of everything you do, focusing on getting it right first time, promoting the convenience of self service and digital options and delivering on commitments and promises Carry out activities accurately and efficiently and in a manner that is fully compliant with policies, branch operating procedures, controls and standards. Engage with customers and colleagues with high levels of positivity, working flexibly and collaboratively across the branch team. The Person This role is a fantastic opportunity for someone who has a passion for customer service, enjoys talking to people, multitasking and working in a busy team environment. Essential Skills & Experience Previous customer service experience demonstrating a high standard of service in every customer interaction. Self-motivated and energetic with the necessary drive to achieve agreed goals. Enthusiasm and commitment. Excellent communication skills with the ability to work effectively as part of a team. Ability to maintain high levels of accuracy and working to tight deadlines. An ability to adapt to new technology, on desktop, mobile and tablet platforms. Desirable experience Prior Banking experience If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is permitted to providing equality of opportunity to all. To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Cora Montgomery at Honeycomb . Skills: Customer Service Coleraine Ballymoney Limavady Branch Advisor Banking Advisor
Honeycomb Jobs Limited | Customer Advisor (Coleraine/Ballymoney/Limavady) employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Honeycomb Jobs Limited | Customer Advisor (Coleraine/Ballymoney/Limavady)
✨Tip Number 1
Familiarize yourself with the bank's products and services. Understanding what they offer will help you recommend appropriate options to customers, showcasing your knowledge during the interview.
✨Tip Number 2
Practice your communication skills. Since this role emphasizes friendly and professional service, consider role-playing customer interactions with a friend to build confidence and improve your conversational abilities.
✨Tip Number 3
Highlight your previous customer service experience in conversations. Be ready to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Tip Number 4
Demonstrate your adaptability to new technology. Be prepared to discuss any experiences you have with digital tools or platforms, as this will show your ability to thrive in a tech-savvy environment.
We think you need these skills to ace Honeycomb Jobs Limited | Customer Advisor (Coleraine/Ballymoney/Limavady)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Use specific examples that demonstrate your ability to provide high-quality service and your enthusiasm for helping customers.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service. Mention why you are interested in the role and how your skills align with the key duties outlined in the job description.
Showcase Communication Skills: In your application, emphasize your excellent communication skills. Provide examples of how you've effectively engaged with customers and colleagues in past roles.
Highlight Adaptability: Mention your ability to adapt to new technologies and platforms. This is important for the role, so include any relevant experiences where you successfully learned and utilized new systems.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with what the company values.
✨Demonstrate Effective Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you handle difficult conversations and ensure that customers feel heard and valued.
✨Highlight Your Multitasking Abilities
The job requires multitasking in a busy environment, so be ready to provide examples of how you've successfully managed multiple tasks at once. This will show that you can thrive under pressure and maintain high standards of service.
✨Familiarize Yourself with Digital Tools
As the role involves adapting to new technology, it’s beneficial to mention any experience you have with digital platforms. Discuss how you've used technology to enhance customer service or improve efficiency in past positions.
