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For Companies At a Glance
- Tasks: Help customers with their banking needs and recommend the best services.
- Company: Join a leading bank in Northern Ireland, known for its commitment to customer service.
- Benefits: Enjoy a full-time role with a Monday to Friday schedule and a supportive team environment.
- Why this job: Perfect for those who love engaging with people and thrive in a dynamic team setting.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Opportunities for growth and a commitment to equality in the workplace.
The predicted salary is between 28800 - 42000 £ per year.
Honeycomb is delighted to be partnered with our client, a leading bank across Northern Ireland, to recruit for Customer Service Advisors across 3 locations (Coleraine ,Ballymoney,Limavady ) This is a full time, temporary ongoing position 35 hours a week , Monday – Friday 9am to 5pm. The Role As a Customer Service Advisor, you will provide a friendly and professional service for all valued customers and support customers by identifying and recommending appropriate product & service options. Key Duties Include: Supporting customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings. Ensure customers are at the heart of everything you do, focusing on getting it right first time, promoting the convenience of self service and digital options and delivering on commitments and promises Carry out activities accurately and efficiently and in a manner that is fully compliant with policies, branch operating procedures, controls and standards. Engage with customers and colleagues with high levels of positivity, working flexibly and collaboratively across the branch team. The Person This role is a fantastic opportunity for someone who has a passion for customer service, enjoys talking to people, multitasking and working in a busy team environment. Essential Skills & Experience Previous customer service experience demonstrating a high standard of service in every customer interaction. Self-motivated and energetic with the necessary drive to achieve agreed goals. Enthusiasm and commitment. Excellent communication skills with the ability to work effectively as part of a team. Ability to maintain high levels of accuracy and working to tight deadlines. An ability to adapt to new technology, on desktop, mobile and tablet platforms. Desirable experience Prior Banking experience If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is permitted to providing equality of opportunity to all. To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Cora Montgomery at Honeycomb . Skills: Customer Service Coleraine Ballymoney Limavady Branch Advisor Banking Advisor
Honeycomb Jobs Limited | Customer Advisor (Coleraine/Ballymoney/Limavady) employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Honeycomb Jobs Limited | Customer Advisor (Coleraine/Ballymoney/Limavady)
✨Tip Number 1
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you provided excellent service and resolved customer issues effectively.
✨Tip Number 2
Demonstrate your enthusiasm for the role by researching the bank's products and services. Be prepared to discuss how you can recommend these options to customers based on their needs.
✨Tip Number 3
Showcase your ability to work in a team by sharing experiences where you collaborated with colleagues to achieve common goals. This will highlight your adaptability and teamwork skills.
✨Tip Number 4
Familiarize yourself with the latest digital tools and self-service options that the bank offers. Being knowledgeable about these technologies will demonstrate your ability to adapt and support customers effectively.
We think you need these skills to ace Honeycomb Jobs Limited | Customer Advisor (Coleraine/Ballymoney/Limavady)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Use specific examples that demonstrate your ability to provide high-quality service and engage positively with customers.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service. Mention why you are interested in the role and how your skills align with the key duties outlined in the job description.
Showcase Communication Skills: In your application, emphasize your excellent communication skills. Provide examples of how you've effectively communicated with customers or worked collaboratively in a team environment.
Highlight Adaptability: Demonstrate your ability to adapt to new technology by mentioning any relevant experience with digital platforms. This will show that you can handle the technological aspects of the role.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples from your previous experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to providing excellent service.
✨Demonstrate Effective Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you handle difficult conversations or resolve conflicts with customers.
✨Highlight Your Teamwork Experience
This position requires collaboration with colleagues, so be ready to discuss your experience working in teams. Share examples of how you contributed to team goals and supported your teammates in a busy environment.
✨Familiarize Yourself with Digital Tools
As the role involves adapting to new technology, make sure to mention any experience you have with digital platforms. Discuss how you’ve used technology to enhance customer service or improve efficiency in your previous roles.
