At a Glance
- Tasks: Support customers by managing orders and ensuring smooth communication across teams.
- Company: Join a well-respected organisation with a supportive work culture.
- Benefits: Enjoy a competitive salary, early finishes on Fridays, and on-site parking.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Previous experience in customer service or administrative roles is essential.
The predicted salary is between 31000 - 33000 £ per year.
Honeycomb is delighted to be partnering with our client, a well-established and highly regarded organisation, to recruit a Customer Service Co-ordinator for their team based in Lisburn.
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
This is an excellent opportunity to join a successful business that offers a supportive working environment and an early finish every Friday.
The Customer Service Co-ordinator plays a key role within the organisation, providing administrative support across a broad range of customer service and order management activities.
This includes managing customer orders, maintaining customer accounts, and ensuring clear communication between customers, suppliers, and internal departments.
Key responsibilities include: Acting as a primary point of contact for customers by preparing quotations, responding to enquiries, processing orders, and providing updates on deliveries and lead times.
Maintaining accurate customer account records, monitoring order progress, and updating stock information.
Liaising with a variety of internal teams, including field sales representatives, transport, warehouse, and the wider sales function.
Confidently using the company's internal systems to process orders, maintain customer records, track information, and support day-to-day administrative duties.
Demonstrating excellent attention to detail and the ability to work efficiently within a busy and fast-paced environment.
The ideal candidate will have previous experience in a similar customer service, sales support, or administrative role.
You will be organised, able to manage multiple priorities effectively, and thrive in a fast-moving environment.
Strong communication skills are essential, alongside good IT proficiency and the ability to work both independently and collaboratively as part of a team.
The package on offer includes a salary of £31,000-£33,000, depending on experience, Monday to Friday working hours, an early finish every Friday, and on-site parking.
For a confidential discussion about this opportunity, please submit your up-to-date CV via the link provided or contact Brad Roberts, Senior Recruitment Consultant at Honeycomb.
If you have a disability and require support at any stage of the recruitment process, please get in touch with us directly to discuss your requirements. xehkeey
Honeycomb is committed to promoting equal opportunities for all applicants. Skills: customer service administrator sales support customer support TPBN1_NI
Customer Service Co-ordinator employer: Honeycomb Jobs Limited
Joining this leading public sector agency in Belfast offers a unique opportunity to contribute to meaningful employment relations while enjoying a supportive work culture that values professional growth. Employees benefit from a collaborative environment, comprehensive training, and the chance to make a real impact in promoting positive workplace relationships. With a commitment to equality and inclusivity, this organisation ensures that all staff feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Honeycomb Jobs Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Honeycomb Jobs Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Co-ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Honeycomb Jobs Limited:Your cover letter is your chance to shine! Tell us why you want to work at Honeycomb Jobs Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Honeycomb Jobs Limited!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
