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For Companies At a Glance
- Tasks: Engage with customers, providing tailored banking solutions and ensuring a seamless experience.
- Company: Join a leading bank in Northern Ireland, dedicated to excellent customer service.
- Benefits: Full-time hours, potential for permanent position, and a supportive team environment.
- Why this job: Perfect for those passionate about customer service in a fast-paced, collaborative setting.
- Qualifications: Experience in customer service, strong communication skills, and a valid driver's license required.
- Other info: Equal opportunity employer; accommodations available for applicants with disabilities.
The predicted salary is between 28800 - 42000 £ per year.
Honeycomb is thrilled to partner with a leading bank across Northern Ireland to recruit for a Customer Service Advisor based in Derry/Londonderry and Limavady. This is a full-time, temporary position (35 hours per week), working Monday through Friday, 9 AM to 5 PM. The role has the potential to become permanent.
The Role
As a Customer Service Advisor, you'll play a key role in delivering a professional and friendly service to valued customers, helping them find the right banking solutions while ensuring a seamless experience.
Key Responsibilities:
- Engage with customers, providing tailored recommendations on products and services.
- Prioritise customer needs, ensuring excellent service and first-time resolutions.
- Promote digital and self-service banking options for added convenience.
- Accurately complete transactions, following all policies, controls, and procedures.
- Work collaboratively with your team to ensure a positive and efficient branch environment.
The Person
This is a fantastic opportunity for someone passionate about customer service, enjoys working in a fast-paced environment, and thrives in a team setting.
Essential Skills & Experience:
- Proven experience in a customer service role, delivering a high standard of care.
- Must have a valid driver's license and be able to drive.
- A positive, self-motivated attitude with a results-driven mindset.
- Strong communication skills and the ability to work effectively within a team.
- Attention to detail and the ability to work to deadlines with accuracy.
- Confidence using technology across desktop, mobile, and tablet platforms.
Desirable:
- Previous experience in a banking or financial services environment.
If you require assistance during the recruitment process due to a disability, please contact us directly to discuss accommodations. Honeycomb is committed to providing equal opportunities for all applicants.
How to Apply
To apply, send your up-to-date CV via the link provided or contact Cora Montgomery at Honeycomb.
Customer Service Advisor (Banking) employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Banking)
✨Tip Number 1
Familiarise yourself with the bank's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your knowledge during any interviews.
✨Tip Number 2
Brush up on your communication skills. Since this role requires strong interaction with customers, practice active listening and clear speaking to ensure you can provide excellent service.
✨Tip Number 3
Showcase your teamwork abilities. Think of examples from your past experiences where you successfully collaborated with others, as this will highlight your fit for the team-oriented environment.
✨Tip Number 4
Be prepared to discuss how you handle challenging customer situations. Having a few scenarios ready will demonstrate your problem-solving skills and your commitment to customer satisfaction.
We think you need these skills to ace Customer Service Advisor (Banking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in fast-paced environments. Emphasise any relevant skills that align with the role, such as communication and teamwork.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to provide tailored solutions. Mention specific examples from your past experiences that demonstrate your skills.
Highlight Relevant Skills: In your application, focus on skills that are essential for the role, such as attention to detail, technology proficiency, and a positive attitude. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples from your previous roles where you provided exceptional customer service. Highlight how you resolved issues and ensured customer satisfaction, as this is crucial for a Customer Service Advisor position.
✨Familiarise Yourself with Banking Products
Research the bank's products and services before the interview. Being knowledgeable about what they offer will allow you to engage more effectively with the interviewer and demonstrate your enthusiasm for the role.
✨Demonstrate Teamwork
Since the role requires collaboration, be ready to share experiences where you worked successfully within a team. Emphasise your ability to contribute positively to a team environment and support your colleagues.
✨Practice Technology Proficiency
As the role involves using various technology platforms, ensure you can confidently discuss your experience with digital banking tools. Be prepared to explain how you have used technology to enhance customer interactions in the past.
