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For Companies At a Glance
- Tasks: Help customers with their banking needs and recommend the best services.
- Company: Join a leading bank in Northern Ireland, known for its commitment to customer service.
- Benefits: Full-time hours, Monday to Friday, with a supportive team environment.
- Why this job: Perfect for those who love talking to people and thrive in a busy team setting.
- Qualifications: Previous customer service experience and great communication skills are essential.
- Other info: Opportunities for growth and a commitment to equality in the recruitment process.
The predicted salary is between 28800 - 42000 £ per year.
Honeycomb is delighted to be partnered with our client, a leading bank across Northern Ireland, to recruit for Customer Service Advisors across 3 locations (Coleraine ,Ballymoney,Limavady ) This is a full time, temporary ongoing position 35 hours a week , Monday – Friday 9am to 5pm. The Role As a Customer Service Advisor, you will provide a friendly and professional service for all valued customers and support customers by identifying and recommending appropriate product & service options. Key Duties Include: Supporting customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings. Ensure customers are at the heart of everything you do, focusing on getting it right first time, promoting the convenience of self service and digital options and delivering on commitments and promises Carry out activities accurately and efficiently and in a manner that is fully compliant with policies, branch operating procedures, controls and standards. Engage with customers and colleagues with high levels of positivity, working flexibly and collaboratively across the branch team. The Person This role is a fantastic opportunity for someone who has a passion for customer service, enjoys talking to people, multitasking and working in a busy team environment. Essential Skills & Experience Previous customer service experience demonstrating a high standard of service in every customer interaction. Self-motivated and energetic with the necessary drive to achieve agreed goals. Enthusiasm and commitment. Excellent communication skills with the ability to work effectively as part of a team. Ability to maintain high levels of accuracy and working to tight deadlines. An ability to adapt to new technology, on desktop, mobile and tablet platforms. Desirable experience Prior Banking experience If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is permitted to providing equality of opportunity to all. To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Cora Montgomery at Honeycomb . Skills: Customer Service Coleraine Ballymoney Limavady Branch Advisor Banking Advisor
Customer Advisor (Coleraine/Ballymoney/Limavady) employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Coleraine/Ballymoney/Limavady)
✨Tip Number 1
Familiarize yourself with the bank's products and services. Understanding what they offer will help you recommend appropriate options to customers, showcasing your knowledge during the interview.
✨Tip Number 2
Practice your communication skills. Since this role emphasizes friendly and professional service, consider role-playing customer interactions with a friend to build confidence and improve your conversational abilities.
✨Tip Number 3
Highlight your previous customer service experience in conversations. Be ready to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Tip Number 4
Demonstrate your adaptability to new technology. Be prepared to discuss any experiences you've had with digital tools or platforms, as this is essential for the role.
We think you need these skills to ace Customer Advisor (Coleraine/Ballymoney/Limavady)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key duties and skills required for the Customer Service Advisor position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience. Provide specific examples of how you've delivered high standards of service and engaged positively with customers.
Show Enthusiasm: Make sure to convey your passion for customer service in your application. Use positive language and express your eagerness to contribute to the team and support customers effectively.
Tailor Your Application: Customize your CV and cover letter to reflect the skills and experiences that align with the job requirements. Mention your ability to adapt to new technology and work collaboratively within a team.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples from your previous experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to providing excellent service.
✨Highlight Your Communication Skills
Since excellent communication is key in this role, prepare to discuss how you effectively communicate with customers and colleagues. Consider sharing a situation where your communication skills helped resolve a customer issue or improved team collaboration.
✨Demonstrate Your Ability to Multitask
In a busy team environment, multitasking is essential. Be ready to provide examples of how you've successfully managed multiple tasks at once, especially in high-pressure situations, to show that you can handle the demands of the role.
✨Familiarize Yourself with Digital Options
Since the role involves promoting self-service and digital options, it’s beneficial to familiarize yourself with the bank's digital services. Be prepared to discuss how you would guide customers in using these tools effectively, showcasing your adaptability to new technology.
