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- Tasks: Lead a team in managing complaints and ensuring quality service delivery.
- Company: Join a growing Financial Services company based in Belfast.
- Benefits: Competitive salary of £35-40K plus a comprehensive benefits package.
- Why this job: Make a real impact by improving complaint handling processes and leading a dynamic team.
- Qualifications: Experience in UK Life & Pensions and strong supervisory skills required.
- Other info: Opportunity for career growth in a supportive and inclusive environment.
The predicted salary is between 28000 - 32000 £ per year.
Honeycomb is delighted to partner with a Financial Services business to recruit for a Team Leader to join their growing team based in Belfast city. The role is full time and permanent.
The Client: A Financial Services company who are expanding out their team based in Belfast city. They specialise in Life & Pensions and are looking for a Team Leader with experience in this area.
The Role:
- Reporting and maintaining MIs for work allocation.
- Governing the work of the team end to end.
- Provide 2 hourly and day end update on a daily basis on the status of allocated complaints (Update to be shared with assigned spoc).
- Do the Quality check for the complaints that are being worked by the team.
- Educating and disseminating best practice for the effective handling of complaints.
- Overseeing outcomes and actions identified through conduct root cause analysis.
- Proving the RCA report for all the closed cases by the end of each week.
- Managing workloads to ensure Complaints are resolved within regulatory timeframes.
- On-going review of work processes with a view to continual improvement in the handling of complaints.
- Building and maintaining relationships with key stakeholders through daily contact.
Criteria:
- Experience in UK Life & Pensions.
- Effective reporting - internal and external.
- Effective risk mitigation.
- Experience supervising others.
- Understanding of managerial functions & techniques (planning, controlling, organising, evaluating, staffing, etc).
Package:
- Salary £35 - £40K.
- Benefits package.
How to Apply: To apply for this role, submit your CV via the application form provided. Alternatively, to speak in absolute confidence about this opportunity, please contact Louise Quinn at Honeycomb Jobs.
Disclaimer: If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Please note, we are receiving an exceptionally high number of applications and may be unable to shortlist candidates who do not meet the specific requirements for this role. Due to the volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding.
Team Leader in Belfast employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who know about Life & Pensions. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and complaint handling. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience effectively! When discussing your past roles, focus on specific achievements in managing teams and improving processes. Use metrics where possible to demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take on the challenge.
We think you need these skills to ace Team Leader in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Leader role. Highlight your experience in Life & Pensions and any supervisory roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Reporting Skills: Since effective reporting is key for this position, include examples of how you've managed reports in the past. We love seeing clear, concise data management that shows you can handle MIs like a pro!
Emphasise Continuous Improvement: Talk about your experience with process improvements and how you've implemented changes in previous roles. We’re all about continual improvement, so show us how you’ve made a difference!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and ensures you’re in the running for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Life & Pensions. Understand the key concepts and recent trends in the industry. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed workloads. Highlight how you’ve handled complaints, conducted root cause analysis, and implemented improvements. This will demonstrate your capability as a Team Leader.
✨Be Ready for Scenario Questions
Expect to be asked about specific situations you might face in the role. Think of scenarios related to managing complaints or improving processes. Practising your responses can help you articulate your thought process clearly during the interview.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street. Engage with your interviewers by asking insightful questions about the team dynamics and company culture. This shows that you’re not just looking for any job, but that you’re keen on being part of their team.