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- Tasks: Deliver excellent service to pension scheme clients and manage member benefits.
- Company: Leading Financial Services company with a strong focus on staff development.
- Benefits: Competitive salary, market-leading bonus, study support, and career development opportunities.
- Why this job: Join a supportive team and make a real impact in the financial services sector.
- Qualifications: Experience in pension administration and strong communication skills required.
- Other info: Dynamic work environment with excellent long-term career progression.
The predicted salary is between 30000 - 50000 £ per year.
Honeycomb is delighted to partner with a leading Financial Services company to recruit for a Pension Administrator to join their high performing team based in Belfast city. The role is full time and permanent.
The Client: A nationwide Pension Administration company known for being a true leader in their field. Heavily invested in their staff, our client offers excellent long term career options and progression.
The Role: As a Pension Administrator, you will be responsible for delivering a great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include:
- Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).
- Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone and email.
- Using a variety of tools and systems to record actions and manage assigned cases through to conclusion, providing regular updates.
- Calculating member benefits.
- Escalating any errors, omissions and complaints in a timely manner to ensure they can be handled in accordance with agreed procedures and within appropriate timescales.
Criteria:
- Previous experience as a pension administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes preferable.
- Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations.
- Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way.
- Excellent organisational skills with the ability to manage multiple tasks simultaneously to achieve SLAs.
- Strong general IT skills, comfortable with MS Office and other system functionality.
Package:
- A competitive salary and market leading bonus scheme with stretch targets for high performance.
- Study support to help you achieve professional qualifications, with salary increases for exam passes.
- Development and training opportunities to support your career ambitions throughout your time with us.
- A friendly, and supportive team who will help you to deliver your best work.
How to Apply: To apply for this role, submit your CV via the application form provided. Alternatively, to speak in absolute confidence about this opportunity, please contact Louise Quinn at Honeycomb Jobs.
Disclaimer: If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Please note, we are receiving an exceptionally high number of applications and may be unable to shortlist candidates who do not meet the specific requirements for this role. Due to the volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding.
Pension Administrator in Belfast employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pension Administrator in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work with pensions. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to pension administration. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and skills.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in previous roles. This can really set you apart during interviews and give potential employers a clear picture of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Pension Administrator in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pension Administrator role. Highlight your experience with Defined Benefit pension schemes and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since you'll be dealing with clients and members, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in providing top-notch customer service.
Highlight Organisational Skills: As a Pension Administrator, you'll need to juggle multiple tasks. Make sure to showcase your organisational skills in your application. We love seeing examples of how you've managed your workload effectively in previous roles!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it shows us you're serious about joining our fantastic team!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of Defined Benefit pension schemes. Understand the key terms and processes involved, as well as any recent changes in legislation. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Member Service Skills
Prepare examples that highlight your experience in providing excellent member service. Think about times when you’ve successfully managed client expectations or resolved issues. Being able to demonstrate your empathy and communication skills will set you apart from other candidates.
✨Organise Your Thoughts
Given the multi-tasking nature of the role, practice articulating how you manage multiple tasks and prioritise effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing past experiences.
✨Familiarise Yourself with Their Tools
Research the tools and systems commonly used in pension administration. If you know what software they use, mention your familiarity with similar systems or your willingness to learn quickly. This shows you’re proactive and ready to hit the ground running.
