Investigating Officer (Temporary) JBLE1_NI in Belfast

The Company

Our client is an independent body that plays a vital role in promoting accountability, transparency, fairness, and continuous improvement across the public sector. The organisation is committed to delivering high-quality outcomes for citizens and ensuring that concerns are investigated thoroughly, fairly, and independently.

The Role

An exciting opportunity has arisen for an Investigating Officer to join a highly skilled investigations team. The successful candidate will be responsible for assessing, analysing, and investigating complex complaints and concerns, producing evidence-based findings and recommendations. The role offers exposure to a diverse range of investigations and may involve supporting complaint investigations, systemic investigations, or standards and conduct-related investigations. It is ideally suited to individuals with strong analytical, research, report-writing, and decision-making skills who are passionate about fairness, accountability, and public service.

Key Responsibilities

• Investigation & Case Management
  • Conduct impartial investigations in accordance with relevant legislation, policies, procedures, and professional standards
  • Manage a varied caseload, ensuring cases are progressed efficiently and within agreed service standards
  • Identify key issues and determine appropriate lines of enquiry
  • Gather, review, and analyse large volumes of complex and sensitive information
  • Interview complainants, witnesses, and relevant parties as required
  • Assess evidence and reach balanced, evidence-based conclusions
• Research, Analysis & Reporting
  • Analyse information from multiple sources and interpret relevant legislation, guidance, policies, and procedures
  • Prepare detailed investigation reports, findings, recommendations, and case summaries
  • Produce high-quality written correspondence, briefings, and reports for internal and external audiences
  • Ensure all work is completed to a publishable standard and aligned with organisational requirements
• Stakeholder Engagement
  • Communicate effectively with service users, public bodies, professional advisers, and stakeholders
  • Build and maintain positive professional relationships throughout investigations
  • Represent the organisation at meetings, events, and stakeholder engagements where required
• Monitoring & Continuous Improvement
  • Monitor compliance with recommendations arising from investigations
  • Maintain accurate case records and management information systems
  • Keep abreast of developments within the public sector environment and relevant legislation
  • Contribute to service development, improvement projects, and organisational initiatives

The Person

Essential Criteria

• Degree-level qualification (or equivalent) and a minimum of 2 years' experience in collecting and analysing information to reach evidence-based written conclusions OR A minimum of 4 years' relevant experience in collecting and analysing information to reach evidence-based written conclusions

Skills & Experience

• Strong analytical skills and ability to exercise sound judgement when making decisions
• Experience identifying and interpreting legislation, regulations, policies, guidance, or procedural requirements
• Excellent report-writing skills with the ability to present evidence and communicate findings clearly
• Experience analysing complex information and producing evidence-based conclusions
• Strong organisational skills with the ability to manage a demanding and varied caseload
• Excellent interpersonal skills, including the ability to manage sensitive situations with empathy and professionalism
• Experience conducting interviews to gather and assess information

Desirable Criteria

• Knowledge of investigation, inspection, regulatory, audit, complaints handling, or case management best practice
• Experience operating within a sensitive, complex, or high-profile environment
• Experience within the public sector, legal, regulatory, compliance, governance, or oversight functions

How to Apply

To apply for this role, submit your CV via the application form provided. Alternatively, to speak in absolute confidence about this opportunity please contact Zeena Jackson.