At a Glance
- Tasks: Be the go-to person for customers, managing requests and ensuring smooth operations.
- Company: Join a reputable and growing organisation in a fast-paced sector.
- Benefits: Salary between £27,000-£30,000, early finishes on Fridays, and supportive work culture.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Make a real difference by fostering strong client relationships and enhancing customer service.
- Qualifications: Experience in administration or helpdesk roles, with strong organisational and IT skills.
The predicted salary is between 27000 - 30000 £ per year.
Honeycomb is delighted to be working in partnership with our client to recruit a Helpdesk Administrator for their team based in Belfast. This is a fantastic opportunity to join a reputable and growing organisation operating within a fast-moving and continually developing sector.
The Helpdesk Administrator is a key member of the team, serving as a central contact point for customers while supporting the smooth running of daily operations and maintaining positive client relationships.
Key duties will include:
- Acting as the first point of contact for customers, recording both reactive and scheduled maintenance requests.
- Managing a portfolio of client accounts, delivering excellent customer service and fostering strong working relationships.
- Supporting the processing and verification of job-related invoices, along with general billing and administrative tasks.
- Coordinating compliance-related activities, maintaining accurate customer information, and ensuring documentation is uploaded and digitised where necessary.
- Liaising effectively with internal teams to ensure efficient communication and seamless operational delivery.
- Demonstrating a high level of accuracy and organisation while working within a busy and varied environment.
The successful candidate will have previous experience in a similar administration, service support, or helpdesk position and will be confident operating within a fast-paced workplace. Strong organisational abilities, excellent coordination skills, and a good level of IT literacy are essential for this role.
The position offers a salary of £27,000-£30,000, depending on experience. Working hours are Monday to Friday, with the added benefit of an early finish on Fridays.
If you require any reasonable adjustments throughout the recruitment process due to a disability, please get in touch to discuss how we can support you. Honeycomb is proud to be an equal opportunities employer.
Helpdesk Administrator TLNT1_NI in Belfast employer: Honeycomb Jobs Limited
Honeycomb is an excellent employer, offering a dynamic work environment in Belfast where employees can thrive in a fast-paced and supportive atmosphere. With a strong focus on employee growth and development, the company fosters a culture of collaboration and excellence, ensuring that team members are equipped with the skills and resources needed to succeed. Additionally, the attractive benefits package, including early finishes on Fridays, makes Honeycomb a desirable place for those seeking meaningful and rewarding employment.
