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- Tasks: Support the Emergency Department with essential administrative duties during night shifts.
- Company: Join the Royal Victoria Hospital, a key player in healthcare.
- Benefits: Earn £17.22 per hour plus enhanced shift allowances, with potential for extension.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: 4 GCSEs including English or 2 years of admin experience required.
The predicted salary is between 30000 - 40000 £ per year.
Honeycomb are delighted to be working with the Royal Victoria Hospital to recruit for a Night Shift Emergency Department Administrator. This role is based in Belfast and is temporary with the potential for extension.
Location: Royal Victoria Hospital
Salary: £17.22 plus enhanced shift allowances (up to £25.51)
Hours: Night Shift Hours. Service operates 24/7, 365 days per year.
Rota:
- Week 1
- Monday 9:00 pm- 8:00 am
- Tuesday 9:00 pm- 8:00 am
- Wednesday: Off
- Thursday: Off
- Friday: Off
- Saturday: 9:15 pm- 8:00 am
- Sunday: 9:15 pm- 8:00 am
- Monday: Off
- Tuesday: Off
- Wednesday: 9:00 pm- 8:00 am
- Thursday: 9:00 pm- 8:00 am
- Friday: 9:00 pm- 8:00 am
- Saturday: Off
- Sunday: Off
Contract: Temporary with the potential for extension
We are seeking a proactive Administrator to support the Emergency Department during nightshift, playing a key role in assisting clinical teams and helping to ensure a positive patient journey from arrival onwards.
The Role: As part of the Emergency Department administrative team, you will provide essential day-to-day support across a wide range of duties including:
- Deliver a high standard of customer service to patients, relatives, and visitors
- Welcome patients and provide clear, accurate information
- Work closely with the multidisciplinary team to ensure effective communication of patient needs
- Help maintain a safe, tidy, and well-organised department
- Keep patients informed about waiting times, admissions, and discharges
- Support patient liaison activities and information flow
- Monitor and replenish departmental stock for patients and staff
- Maintain patient confidentiality, dignity, and privacy at all times
- Answer telephone calls and respond to patient enquiries in a professional manner
- Photocopy Emergency Department notes for admitted patients
- Report IT or printer faults and follow up with the IT team
- Record details of patients arriving via ambulance
- Update noticeboards and remove outdated information
- Arrange patient transport, including NIAS, taxis, or relatives
- Follow up blood results, CT scans, and other investigations
- Order and manage clerical supplies
- Communicate with patients, relatives, and carers, escalating concerns to nursing staff when appropriate
- Provide cover for ED Reception / ATTEND / MIU during staff shortages
- Manage confidential waste disposal
- Send outpatient referrals via Outlook as requested
- Request porters through the Encompass system
- Scan patient documentation in real time (e.g. ambulance PRFs, GP letters, nursing home paperwork)
Essential Criteria:
Qualifications / Experience:
- Either: 4 GCSEs (A-C / 9-4), including English Language (or equivalent/higher), plus at least 1 year of clerical or administrative experience
- Or: A minimum of 2 years' clerical or administrative experience
Knowledge, Skills & Abilities:
- Competent in Microsoft Office, particularly Word (or equivalent)
- Able to work effectively as part of a team and independently when required
- Strong organisational skills with the ability to manage competing priorities
- Clear and confident communicator with patients and colleagues
- Calm, professional, and efficient under pressure
To apply in confidence, please submit your CV via the link provided or contact Geraldine Stevenson for further information. Applicants who require adjustments or support during the recruitment process are encouraged to make contact so appropriate arrangements can be made.
Please note: Successful applicants may be required to complete a Basic or Enhanced Access NI check (£18+). Having a criminal record will not automatically exclude you; all disclosures are handled in strict confidence.
Honeycomb is committed to equality of opportunity for all applicants. Due to application volumes, we may be unable to respond to every candidate individually, but we sincerely thank you for your interest.
Emergency Department Administrator (Night Shift) in Belfast employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Department Administrator (Night Shift) in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at the Royal Victoria Hospital. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Emergency Department's operations. Knowing how to support clinical teams and enhance patient journeys will show you're the right fit for the role.
✨Tip Number 3
Practice your communication skills! As an Emergency Department Administrator, you'll need to convey information clearly and professionally. Role-play with a friend or family member to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Emergency Department Administrator (Night Shift) in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Emergency Department Administrator role. Highlight any relevant experience you have in administrative roles, especially in healthcare settings. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since this role involves a lot of interaction with patients and staff, it's crucial to showcase your communication skills. Use examples in your application that demonstrate how you've effectively communicated in previous roles. We love clear and confident communicators!
Highlight Your Organisational Skills: Being organised is key in a busy environment like the Emergency Department. In your application, mention specific instances where you've successfully managed competing priorities or maintained a tidy workspace. We appreciate those who can keep things running smoothly!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process easier for both of us!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know the Role Inside Out
Make sure you understand the specifics of the Emergency Department Administrator role. Familiarise yourself with the key responsibilities, such as patient liaison and managing clerical supplies. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves delivering high standards of customer service, prepare examples from your past experiences where you've excelled in this area. Think about situations where you effectively communicated with patients or resolved issues, as these will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, especially under pressure. Think about scenarios related to patient confidentiality, managing competing priorities, or communicating with a multidisciplinary team. Practising your responses will help you feel more confident during the interview.
✨Dress the Part and Be Professional
Even though it's a night shift role, make sure you present yourself professionally. Dress smartly and maintain a calm and professional demeanour throughout the interview. This will leave a positive impression and show that you take the opportunity seriously.