At a Glance
- Tasks: Help customers navigate financial challenges and manage debt recovery solutions.
- Company: Join a respected banking organisation with a supportive team culture.
- Benefits: Hybrid working options, competitive pay, and valuable experience in finance.
- Other info: Gain exposure to banking recoveries and develop your professional skills.
- Why this job: Make a real difference by supporting customers through tough financial times.
- Qualifications: Experience in customer service or financial roles, strong communication skills.
The predicted salary is between 24833 - 30351 £ per year.
Honeycomb is delighted to partner with a respected and long-established banking organisation in Northern Ireland to recruit a Customer Services Advisor on a temporary contract, based in Dunmurry. This is an excellent opportunity to join a specialist banking team, supporting the recovery of outstanding unsecured debt while working with customers to find appropriate solutions to their financial circumstances. This is a temporary role for 5 months, working Monday to Friday between 8:30am-4:30pm or 9:00am-5:00pm. This role will have the opportunity for hybrid working arrangements, once training is complete.
The Role
As part of the recoveries Team, you will manage customer accounts relating to personal loans, credit cards and overdrafts. You will engage directly with customers experiencing financial difficulty, assessing their circumstances, discussing repayment options and working towards sustainable recovery solutions.
Key Responsibilities
- Managing a portfolio of unsecured debt accounts, including personal loans, credit cards and overdrafts.
- Contacting customers through a dedicated debt collection system to discuss outstanding balances and agree appropriate repayment arrangements.
- Reviewing customer income and expenditure, assessing budgets and identifying affordable repayment solutions.
- Handling sensitive and challenging conversations with customers experiencing financial difficulties, demonstrating empathy while maintaining a commercial approach.
- Supporting accounts involving insolvency and other formal debt arrangements, ensuring appropriate processes are followed.
- Liaising with third-party debt charities and external collection agencies to coordinate customer support and debt recovery activity.
- Maintaining accurate account records and ensuring all customer interactions comply with regulatory requirements and internal policies.
About You
We're looking for a resilient and commercially aware individual who is confident managing challenging customer conversations and achieving positive outcomes. You'll have excellent communication skills, the ability to build rapport and the confidence to discuss sensitive financial circumstances while balancing customer needs with business recovery objectives.
Essential Criteria
- Previous experience in a customer-facing, collections, recoveries or financial services environment.
- Strong verbal communication and negotiation skills, with the confidence to manage challenging conversations.
- High levels of resilience and emotional intelligence when dealing with customers experiencing financial difficulty.
- Commercial awareness and the ability to work towards repayment and recovery outcomes.
- Strong organisational skills and the ability to manage a varied workload.
Desirable
- Previous experience within banking, debt collections or unsecured recoveries.
- Experience assessing customer income and expenditure and negotiating repayment arrangements.
- Knowledge of insolvency processes or working with third-party debt charities and collection agencies.
Why Apply?
This is an excellent opportunity to develop your experience within a specialist banking recoveries team, gaining exposure to unsecured lending, insolvency and debt management. You'll be joining an established organisation where you can make a real difference by helping customers navigate financial challenges while supporting effective debt recovery.
How to Apply
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Louise Ward at the details provided. If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Please note that due to the current climate, we can't contact candidates who are not meeting the specific requirements for this role. We are receiving an exceptionally high number of applications at present, which is not allowing us to call everyone individually. We thank you in advance for your understanding.
Customer Support Officer (Financial Difficulties) in Belfast employer: Honeycomb Jobs Limited
Honeycomb is an excellent employer, offering a supportive work environment in the heart of Belfast City Centre. With a focus on employee growth and development, this role provides a unique opportunity to gain valuable experience within a leading UK manufacturer, complemented by benefits such as free onsite parking and a commitment to equal opportunities for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Officer (Financial Difficulties) in Belfast
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Honeycomb Jobs Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Honeycomb Jobs Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Officer (Financial Difficulties) in Belfast
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Honeycomb Jobs Limited.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Honeycomb Jobs Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Honeycomb Jobs Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
