Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with financial guidance through phone and written communication.
- Company: Join a respected banking institution known for exceptional customer service.
- Benefits: Gain valuable experience while making a real difference in people's lives.
- Why this job: Be part of a compassionate team that values empathy and continuous learning.
- Qualifications: Experience in customer service, strong communication, and emotional intelligence.
- Other info: Flexible working environment with opportunities for personal growth.
The predicted salary is between 24000 - 28000 £ per year.
Honeycomb is delighted to partner with a respected and long-established banking organisation in Northern Ireland to hire a Customer Support Advisor on a 6-9 month temporary contract, based in Dunmurry. This is a fantastic opportunity to join a trusted institution known for delivering exceptional service and supporting customers across Northern Ireland with empathy, expertise, and care.
The Role
As a key member of the Customer Support Team, you will support customers through telephone-based conversations, helping them understand their financial circumstances, offering clear guidance, and putting the right solutions in place.
Key Responsibilities
- Proactively contacting customers by phone, in writing, and occasionally face-to-face to discuss financial solutions.
- Identifying customers who may be experiencing financial difficulty or vulnerable circumstances and providing tailored advice.
- Ensuring all work complies with legal, regulatory, and internal standards, including Consumer Duty.
- Working collaboratively with colleagues and wider business units to share best practice and improve service delivery.
- Developing strong relationships with internal and external stakeholders to ensure a customer-obsessed approach in every interaction.
About You
We’re looking for someone who is passionate about helping people and skilled at building rapport. You’ll bring empathy, excellent communication skills, and the ability to understand individual customer circumstances, often in sensitive situations. You’ll be agile in your approach to work and able to navigate a busy and fast-paced environment.
Essential Criteria
- Experience delivering exceptional customer service within a contact centre environment.
- Strong communication skills, including active listening to understand customers' financial and personal situations.
- High level of empathy and emotional intelligence.
- Ability to work flexibly, prioritise tasks, and deliver at pace.
- Resilience and experience supporting customers, including those in vulnerable situations.
Desirable
- Previous banking or debt management experience.
Why Apply?
This role offers the opportunity to make a genuine difference in customers' lives while gaining valuable experience with a respected local financial institution. You’ll join a supportive team that values compassion, professionalism, and continuous learning.
How to Apply
If this sounds like the ideal next step for you, please send your up-to-date CV via the link provided. Honeycomb is committed to providing an inclusive recruitment process. If you require adjustments due to a disability or accessibility needs, please let us know. We’re proud to be an equal opportunities employer.
Customer Support Advisor (Debt Management) in Belfast employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor (Debt Management) in Belfast
✨Tip Number 1
Get to know the company! Research Honeycomb and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their customer-obsessed approach.
✨Tip Number 2
Practice your active listening skills. In a role like Customer Support Advisor, it’s crucial to really hear what customers are saying. Try mock calls with friends or family to sharpen your ability to empathise and respond effectively.
✨Tip Number 3
Be ready to share examples from your past experiences. Think of situations where you’ve helped customers in tough spots. This will demonstrate your resilience and emotional intelligence during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Support Advisor (Debt Management) in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Support Advisor. Highlight your experience in customer service, especially in contact centres, and showcase any relevant skills like empathy and communication.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about helping people, especially in sensitive financial situations. Share specific examples of how you've supported customers in the past to really stand out.
Showcase Your Skills: Don’t forget to mention your ability to work in a fast-paced environment and your resilience when dealing with vulnerable customers. These are key traits we’re looking for, so make them shine!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Stuff
Before the interview, make sure you understand the basics of debt management and customer support. Brush up on common financial terms and the services offered by the banking organisation. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Empathy
Since this role requires a high level of empathy, think of examples from your past experiences where you've helped someone in a difficult situation. Be ready to share these stories during the interview to demonstrate your ability to connect with customers on a personal level.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s a key skill for a Customer Support Advisor, so showing it off in your interview will give you an edge.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about their approach to supporting vulnerable customers or how they foster teamwork within the Customer Support Team.