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For Companies At a Glance
- Tasks: Manage customer complaints, ensuring accurate triage and resolution.
- Company: Join a leading bank with a strong focus on customer satisfaction.
- Benefits: Gain valuable experience in banking and customer service.
- Other info: Opportunity to develop your career in a dynamic banking environment.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Strong banking knowledge and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Honeycomb is proud to be working alongside a leading bank to recruit for a Customer Resolutions Administrator on a temporary basis. This is a key role, supporting the Customer Resolutions team to ensure customer complaints are accurately triaged, investigated and resolved.
The Role
- Manage a queue of customer complaints, ensuring each case is correctly categorised and progressed through investigation to resolution.
- Triaging complaints, ensuring the customer's concerns are fully understood and recorded.
- Correctly categorising complaints on the complaint's portal.
- Investigating complaints by reviewing case notes, file documentation and transactional history.
- Completing end-to-end resolution, including drafting clear resolution letters and issuing outcomes to customers.
- Managing an allocated queue of cases and delivering an agreed volume of resolutions per week.
- Escalating complex matters where appropriate.
The Person
- Strong banking experience and a customer-focused mindset, with the ability to follow processes and communicate outcomes clearly.
- Essential:
- Previous banking experience with a solid understanding of products, services and customer journeys.
- Strong attention to detail, with the ability to correctly categorise cases and maintain accurate records for reporting.
- Excellent written communication skills, including drafting clear, customer-friendly resolution correspondence.
- Strong investigative skills and confidence reviewing case notes, documentation and transactional history.
- Previous experience and familiarity with internal banking systems and complaints processes.
- Prior complaints handling/customer resolutions experience (banking preferred).
- Exposure to regulated complaint handling standards is beneficial.
Working Hours
Customer Resolutions Administrator TLNT1_NI in Belfast employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolutions Administrator TLNT1_NI in Belfast
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer resolutions and banking. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Resolutions Administrator TLNT1_NI in Belfast
Some tips for your application 🫡
Show Off Your Banking Knowledge: Make sure to highlight your banking experience in your application. We want to see how well you understand products, services, and customer journeys, so don’t hold back on sharing relevant examples!
Be Clear and Concise: When drafting your application, keep it straightforward. We appreciate excellent written communication skills, so make sure your points are clear and easy to follow. Remember, clarity is key in customer resolutions!
Tailor Your Application: Don’t just send a generic application! Tailor it to the Customer Resolutions Administrator role by mentioning specific responsibilities from the job description. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Banking Stuff
Make sure you brush up on your banking knowledge before the interview. Familiarise yourself with common banking products, services, and customer journeys. This will help you demonstrate your expertise and show that you can hit the ground running.
✨Master the Art of Communication
Since you'll be drafting resolution letters and communicating outcomes, practice your written communication skills. Prepare to explain complex issues in a clear and customer-friendly manner. You might even want to draft a sample resolution letter to showcase your skills.
✨Get Organised with Complaints Handling
Understand the complaints triaging process and how to categorise cases effectively. Think about examples from your past experience where you successfully managed complaints and resolved them. Being able to discuss these will show your familiarity with the role.
✨Show Off Your Investigative Skills
Be ready to talk about your investigative approach. Think of times when you reviewed case notes or documentation to resolve an issue. Highlight your attention to detail and how it helped you achieve successful outcomes in previous roles.