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For Companies At a Glance
- Tasks: Manage customer complaints, ensuring accurate triage and resolution.
- Company: Join a leading bank with a focus on customer satisfaction.
- Benefits: Gain valuable experience in banking and customer service.
- Other info: Temporary role with potential for extension and professional growth.
- Why this job: Make a difference by resolving customer issues and enhancing their experience.
- Qualifications: Strong banking knowledge and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Honeycomb is proud to be working alongside a leading bank to recruit for a Customer Resolutions Administrator on a temporary basis. This is a key role, supporting the Customer Resolutions team to ensure customer complaints are accurately triaged, investigated and resolved.
The Role
- Manage a queue of customer complaints, ensuring each case is correctly categorised and progressed through investigation to resolution.
- Triaging complaints, ensuring the customer's concerns are fully understood and recorded.
- Correctly categorising complaints on the complaint's portal.
- Investigating complaints by reviewing case notes, file documentation and transactional history.
- Completing end-to-end resolution, including drafting clear resolution letters and issuing outcomes to customers.
- Managing an allocated queue of cases and delivering an agreed volume of resolutions per week.
- Escalating complex matters where appropriate.
The Person
- Strong banking experience and a customer-focused mindset, with the ability to follow processes and communicate outcomes clearly.
- Essential: Previous banking experience with a solid understanding of products, services and customer journeys.
- Strong attention to detail, with the ability to correctly categorise cases and maintain accurate records for reporting.
- Excellent written communication skills, including drafting clear, customer-friendly resolution correspondence.
- Strong investigative skills and confidence reviewing case notes, documentation and transactional history.
- Desirable: Previous experience and familiarity with internal banking systems and complaints processes.
- Prior complaints handling/customer resolutions experience (banking preferred).
- Exposure to regulated complaint handling standards is beneficial.
Working Hours & Contract
- Hours of Work: Monday to Friday, 9 am to 5 pm
- Contract: Temporary (3 months initially with a review for extension)
How to Apply
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Cora Montgomery at the details provided. If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Customer Resolutions Administrator in Belfast employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolutions Administrator in Belfast
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. You never know who might give you a leg up!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer resolutions and banking. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Resolutions Administrator in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Resolutions Administrator role. Highlight your banking experience and any relevant skills that match the job description. We want to see how you can hit the ground running!
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application reflects this. Use clear and concise language, and don’t forget to mention any experience drafting customer-friendly correspondence.
Detail Your Investigative Skills: We’re looking for someone with strong investigative skills. In your application, provide examples of how you've successfully triaged and resolved complaints in the past. This will show us you can handle the queue of cases effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Banking Stuff
Make sure you brush up on your banking knowledge before the interview. Understand the products, services, and customer journeys relevant to the role. This will help you answer questions confidently and show that you can hit the ground running.
✨Master the Art of Communication
Since you'll be drafting resolution letters and communicating outcomes, practice your written communication skills. Prepare examples of how you've effectively communicated with customers in the past, focusing on clarity and empathy.
✨Get Familiar with Complaints Handling
Review the complaints processes and internal systems used in banking. If you have prior experience in complaints handling, be ready to discuss specific cases where you triaged or resolved issues successfully.
✨Showcase Your Attention to Detail
Highlight your ability to categorise complaints accurately and maintain records. Bring examples of how your attention to detail has positively impacted your previous roles, especially in a banking context.