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- Tasks: Lead a team to deliver exceptional customer service and improve processes.
- Company: Join a global FMCG leader focused on customer excellence.
- Benefits: Competitive salary, hybrid work options, enhanced leave, and great perks.
- Other info: Opportunity for career growth and collaboration across departments.
- Why this job: Make a real impact on customer satisfaction in a dynamic environment.
- Qualifications: Experience in customer service management and strong communication skills.
The predicted salary is between 45000 - 50000 £ per year.
We are pleased to offer a unique opportunity for a Customer Excellence Manager to join our client, with responsibility for delivering an outstanding customer journey from start to finish. This role focuses on ensuring services are delivered efficiently and accurately, while promoting excellence through effective leadership, ongoing improvements, clear communication, issue resolution, and strong collaboration across departments. The client is a global organisation operating within FMCG.
Key Responsibilities:
- Manage, support, and develop the Customer Service team to maintain exceptional service delivery and a customer-focused environment.
- Identify and implement improvements across customer processes, systems, and feedback mechanisms to elevate overall satisfaction.
- Oversee the accurate and timely handling of sales, transfer, and return orders, ensuring robust system use and documentation control.
- Serve as the main contact for complex or escalated customer queries, ensuring they are resolved effectively.
- Establish, monitor, and report on key performance indicators to enhance service levels, efficiency, and responsiveness.
- Work collaboratively with departments such as sales, operations, production, technical, and finance to ensure smooth and consistent service delivery.
The ideal candidate:
- Demonstrated experience managing teams within customer service, customer experience, or administrative functions, specifically within a distribution/manufacturing organisation.
- Industry experience gained from within a supply chain/products-based setting.
- Strong commitment to a customer-focused approach, with the ability to foster a culture centred on quality and efficiency.
- Experience working across multiple departments to deliver on customer expectations.
- Excellent organisational, communication, and stakeholder engagement skills.
- Proficiency in performance tracking, reporting, and driving continuous improvement initiatives.
- Skilled in handling escalated issues with a professional and solution-oriented mindset.
- Comfortable using IT systems, including ERP/CRM platforms and Microsoft Office tools.
- Background in a fast-paced manufacturing or supply-driven environment is advantageous.
- Experience with registration processes, dossier preparation, and interaction with regulatory bodies.
- Results-oriented with strong commercial awareness.
- Strong written and verbal communication skills, including the ability to present effectively.
- Willingness to travel across the UK, Ireland, and occasionally internationally.
- Ability to work independently as well as collaboratively within a team.
The package for this role contains a competitive salary of between £45,000 - £50,000. There is parking on site and the opportunity to work from home within the businesses hybrid policy also. Enhanced annual leave allowance and wider benefits.
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Erin on the details provided. If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Even if this position is not right for you, we may have others that are. Please visit Honeycomb to view a wide selection of our current vacancies.
Customer Excellence Manager (Supply Chain) TLNT1_NI in Belfast employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Manager (Supply Chain) TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer service or supply chain roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer excellence and team management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've improved customer satisfaction or resolved complex issues in the past. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make a difference in customer service.
We think you need these skills to ace Customer Excellence Manager (Supply Chain) TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Excellence Manager. Highlight your experience in customer service and supply chain management, and don’t forget to showcase any leadership roles you've had. We want to see how you can bring excellence to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer excellence and how your skills align with our needs. Be sure to mention specific examples of how you've improved customer satisfaction in previous roles.
Showcase Your Communication Skills: Since this role involves a lot of collaboration and communication, make sure your application reflects your strong written skills. Keep your language clear and professional, but let your personality shine through. We love a bit of flair!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Customer Journey
Make sure you understand the entire customer journey from start to finish. Familiarise yourself with how the company delivers its services and think about ways you can enhance that experience. Be ready to discuss specific examples of how you've improved customer satisfaction in your previous roles.
✨Showcase Your Leadership Skills
As a Customer Excellence Manager, you'll need to lead a team effectively. Prepare to share your experiences in managing teams, especially in a customer service environment. Highlight any successful initiatives you've implemented that fostered a customer-focused culture and improved service delivery.
✨Be Ready for Problem-Solving
Expect questions about how you handle escalated customer queries. Think of specific instances where you resolved complex issues and be prepared to explain your thought process. This will demonstrate your solution-oriented mindset and ability to maintain professionalism under pressure.
✨Understand Performance Metrics
Familiarise yourself with key performance indicators relevant to customer service and supply chain management. Be prepared to discuss how you've tracked performance in the past and what improvements you've driven based on those metrics. This shows your results-oriented approach and commercial awareness.