At a Glance
- Tasks: Support Health & Social Care by handling customer queries and processing orders.
- Company: Join the Business Services Organisation in a dynamic team environment.
- Benefits: Earn £12.75 per hour with Monday to Friday hours, 9 am-5 pm.
- Other info: Temporary role for 6-12 months with opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: 5 GCSEs including Maths and English or relevant experience required.
The predicted salary is between 26500 - 26500 € per year.
Honeycomb are delighted to be working with the Business Services Organisation to recruit a Band 3 Customer Helpline Administrator. This role is based in Belfast, within the Procurement and Logistics Service team. The role is temporary for a 6-12-month period.
Location: Belfast
Salary: £12.75 per hour
Contract: Temporary, for a 6-12 month duration
Hours: Monday to Friday, 9 am-5 pm.
This is a fast-paced, customer-focused role supporting Health & Social Care services across Northern Ireland. You will be helping customers, processing urgent and routine orders, resolving queries, and ensuring essential supplies reach the people who need them. This role combines customer service, administration, IT systems, and problem-solving in a highly rewarding operational environment.
Key responsibilities:
- Handle incoming calls and customer queries professionally and efficiently
- Process urgent and routine stock orders using warehouse management systems
- Investigate and resolve after-sales delivery discrepancies
- Monitor and analyse stock exception reports using Microsoft Excel and Outlook
- Support customers with stock returns and complaints processes
- Work collaboratively with logistics, warehouse, and stock management teams
- Maintain accurate records and support continuous service improvement
Essential criteria:
- 5 GCSE's including Maths and English (Grade A-C) OR A relevant NVQ/GNVQ Level 2 qualification with 1 year's relevant experience OR 2 years' relevant customer service or administrative experience
Desirable criteria:
- Experience using purchasing, finance, or e-commerce systems
If you wish to apply in confidence, please submit your CV via the link provided or contact Ashlea Parte for further information. Applicants requiring adjustments or support during the recruitment process are encouraged to get in touch so that appropriate arrangements can be made.
Please note: Successful candidates may be required to complete a Basic or Enhanced Access NI security check (fee of £18+). A previous conviction will not automatically disqualify you; all information is treated in strict confidence. For further details, visit: Honeycomb is fully committed to equal opportunities for all applicants. While we may be unable to respond to every application individually due to high volumes, we appreciate your interest in this opportunity.
Band 3 Customer Helpline Administrator (Belfast) JBLE1_NI employer: Honeycomb Jobs Limited
Honeycomb is an excellent employer, offering a supportive and dynamic work environment in Belfast where you can make a meaningful impact on Health & Social Care services. With a focus on employee growth, we provide opportunities for skill development in customer service and administration, all while fostering a collaborative culture that values every team member's contribution. Join us for a rewarding experience that combines professional fulfilment with the chance to support your community.
StudySmarter Expert Advice🤫
We think this is how you could land Band 3 Customer Helpline Administrator (Belfast) JBLE1_NI
✨Tip Number 1
Get to know the company! Research the Business Services Organisation and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've resolved issues or provided excellent service. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work in the Procurement and Logistics Service team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference in customer service and administration.
We think you need these skills to ace Band 3 Customer Helpline Administrator (Belfast) JBLE1_NI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Band 3 Customer Helpline Administrator role. Keep it concise but engaging, and let your personality come through.
Show Off Your IT Skills:Since this role involves using various IT systems, mention any experience you have with Microsoft Excel, Outlook, or other relevant software. We love candidates who are tech-savvy and can hit the ground running!
Apply Through Our Website:We encourage you to submit your application via our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Helpline Administrator. Familiarise yourself with the key tasks like handling calls, processing orders, and resolving queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your problem-solving skills and how you maintained professionalism under pressure. This will show that you're ready for the fast-paced environment.
✨Brush Up on IT Skills
As you'll be using various IT systems, including Microsoft Excel and warehouse management systems, it’s a good idea to refresh your skills in these areas. Be prepared to discuss any relevant experience you have with these tools, as it will give you an edge over other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
