At a Glance
- Tasks: Support Health & Social Care services by handling customer queries and processing orders.
- Company: Join the Business Services Organisation in a dynamic team environment.
- Benefits: Earn £12.75 per hour with Monday to Friday hours and valuable experience.
- Other info: Temporary role for 6-12 months with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: 5 GCSEs including Maths and English or relevant experience in customer service.
The predicted salary is between 25000 - 27000 € per year.
Honeycomb are delighted to be working with the Business Services Organisation to recruit a Band 3 Customer Helpline Administrator. This role is based in Belfast, within the Procurement and Logistics Service team. The role is temporary for a 6-12-month period.
Location: Belfast
Salary: £12.75 per hour
Contract: Temporary, for a 6-12 month duration
Hours: Monday to Friday, 9 am-5 pm.
This is a fast-paced, customer-focused role supporting Health & Social Care services across Northern Ireland. You will be helping customers, processing urgent and routine orders, resolving queries, and ensuring essential supplies reach the people who need them. This role combines customer service, administration, IT systems, and problem-solving in a highly rewarding operational environment.
Key responsibilities:
- Handle incoming calls and customer queries professionally and efficiently
- Process urgent and routine stock orders using warehouse management systems
- Investigate and resolve after-sales delivery discrepancies
- Monitor and analyse stock exception reports using Microsoft Excel and Outlook
- Support customers with stock returns and complaints processes
- Work collaboratively with logistics, warehouse, and stock management teams
- Maintain accurate records and support continuous service improvement
Essential criteria:
- 5 GCSE's including Maths and English (Grade A-C) OR A relevant NVQ/GNVQ Level 2 qualification with 1 year's relevant experience OR 2 years' relevant customer service or administrative experience
Desirable criteria:
- Experience using purchasing, finance, or e-commerce systems
If you wish to apply in confidence, please submit your CV via the link provided or contact Ashlea Parte for further information. Applicants requiring adjustments or support during the recruitment process are encouraged to get in touch so that appropriate arrangements can be made. Please note: Successful candidates may be required to complete a Basic or Enhanced Access NI security check (fee of £18+). A previous conviction will not automatically disqualify you; all information is treated in strict confidence. For further details, visit: Honeycomb is fully committed to equal opportunities for all applicants. While we may be unable to respond to every application individually due to high volumes, we appreciate your interest in this opportunity.
Band 3 Customer Helpline Administrator (Belfast) employer: Honeycomb Jobs Limited
Honeycomb is an excellent employer, offering a supportive and dynamic work environment in Belfast that prioritises customer service excellence within the Health & Social Care sector. Employees benefit from a collaborative culture, opportunities for professional growth, and the chance to make a meaningful impact by ensuring essential supplies reach those in need. With a focus on equal opportunities and a commitment to employee well-being, Honeycomb stands out as a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Band 3 Customer Helpline Administrator (Belfast)
✨Tip Number 1
Get to know the company! Research the Business Services Organisation and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves handling customer queries over the phone, it’s crucial to be confident and clear. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees of the Business Services Organisation on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Band 3 Customer Helpline Administrator (Belfast)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and administrative experience. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Band 3 Customer Helpline Administrator role. Keep it concise but engaging – we love a bit of personality!
Show Off Your IT Skills:Since this role involves using various IT systems, mention any experience you have with Microsoft Excel, Outlook, or other relevant software. We’re keen to see how tech-savvy you are!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get the ball rolling on your application.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Helpline Administrator. Familiarise yourself with handling customer queries, processing orders, and using IT systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you've successfully resolved issues or helped customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Brush Up on Your IT Skills
You'll be using various IT systems, so it's a good idea to refresh your knowledge of Microsoft Excel and Outlook. Be ready to discuss any relevant experience you have with purchasing or finance systems, as this could set you apart from other candidates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you determine if the company culture is a good fit for you.
