At a Glance
- Tasks: Provide top-notch customer service and assist with banking transactions.
- Company: Reputable banking client known for community values and customer care.
- Benefits: Full-time hours, supportive team environment, and opportunity to develop skills.
- Other info: Equal opportunity employer committed to supporting all applicants.
- Why this job: Join a friendly branch team and make a difference in customers' lives.
- Qualifications: Customer service experience and confidence handling cash.
The predicted salary is between 20000 - 25000 € per year.
Honeycomb is delighted to be partnering with a reputable and long-established banking client in Northern Ireland to recruit a Customer Service Advisor for their Newtownards branch on a temporary contract. This role presents a fantastic opportunity to join an organisation renowned for its commitment to customer care and community values.
Role Overview
As a key part of the branch team, you will be the first point of contact for customers, providing a warm and professional service. The position involves assisting with enquiries, processing teller transactions, and handling cash with accuracy and efficiency. This is a full-time role, Monday to Friday, 9:00 am - 5:00 pm.
Key Responsibilities
- Deliver excellent customer service by resolving queries in a professional and approachable manner.
- Process deposits, withdrawals, lodgements, and other cash transactions with accuracy.
- Follow cash handling policies, completing daily reconciliations in line with audit and security requirements.
- Promote banking services and highlight digital or self-service options where appropriate.
- Work collaboratively with colleagues to maintain a supportive and efficient branch environment.
The Person
We are looking for someone detail-focused, with strong customer-facing skills and confidence working with cash and figures.
Essential:
- Experience in a role involving direct customer interaction.
- Accuracy and confidence when working with cash.
- Strong communication and interpersonal skills.
- Ability to stay organised and manage workload effectively.
Desirable:
- Previous experience in banking, retail cash handling, or financial services.
- Full, clean UK driving licence.
Additional Information
Honeycomb is committed to supporting all applicants. If you require adjustments during the recruitment process due to a disability, please let us know. We are proud to be an equal opportunity employer.
How to Apply
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Cora Montgomery at the details provided. If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Banking Customer Service Advisor - Newtownards employer: Honeycomb Jobs Limited
Honeycomb is an excellent employer, offering a supportive work culture that prioritises customer care and community values. Employees benefit from a full-time schedule with regular hours, opportunities for professional growth within the banking sector, and a commitment to equality and inclusivity in the workplace. Joining our Newtownards branch means being part of a dedicated team where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Customer Service Advisor - Newtownards
✨Tip Number 1
Get to know the company! Research their values and services so you can chat confidently about how you fit in. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Banking Customer Service Advisor. This will help you feel more prepared and less nervous during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local banking events. This can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Honeycomb.
We think you need these skills to ace Banking Customer Service Advisor - Newtownards
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer-facing roles and your cash handling experience to grab our attention!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service and how you align with our community values. A personal touch can really make your application stand out!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially when it comes to your experience and skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss how you would handle common customer queries and complaints, showcasing your ability to remain calm and professional under pressure.
✨Familiarise Yourself with Banking Procedures
Make sure you understand basic banking operations, especially cash handling and transaction processing. Being able to speak confidently about these topics will show that you're serious about the role and have done your homework.
✨Showcase Your Attention to Detail
Since accuracy is key in this role, prepare examples from your past experiences where your attention to detail made a difference. Whether it’s balancing a till or ensuring correct data entry, highlight your skills in managing figures.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the branch's community involvement or their approach to customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
