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- Tasks: Support daily operations by providing customer service and administrative support.
- Company: Join a leading bank in Northern Ireland with a strong reputation.
- Benefits: Enjoy hybrid working, free parking, and a fully equipped canteen.
- Why this job: Be part of a supportive team and gain valuable experience in the banking sector.
- Qualifications: Strong PC skills, previous admin experience, and a positive attitude are essential.
- Other info: This is a temporary role with potential for long-term extension.
The predicted salary is between 24000 - 36000 £ per year.
Honeycomb is proud to be working alongside a leading Bank to recruit for Customer Service Administrators, based in Dunmurry. This opportunity is an excellent entry-level opportunity into an established financial institution on a full-time, temporary, ongoing basis. Hybrid working will be available after training, alongside a supportive training programme being provided. Free parking and a fully equipped canteen are available on site. The Role As a Customer Service Administrator, you\’ll be key in supporting daily operations by providing excellent customer service support to one of Northern Ireland\’s leading banks. Your responsibilities will include: Managing incoming customers via phone, email and other sources with efficiency and professionalism. Accurately inputting and processing data across internal systems Maintaining accurate records Supporting administrative tasks, including maintaining up-to-date records, document preparation and basic system maintenance The Person If you have a passion for customer service and are searching for your next role to grow your career while working in a supportive team environment. This is the perfect opportunity. Essential: Strong interpersonal skills with excellent communication skills. Strong IT skills and confidentin using bespoke systems. Previous experience in an administrative or customer service role. High level of accuracy and attention to detail. A positive attitude and willingness to learn and develop. Desirable: Previous experience in the banking or financial services sector How to Apply To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Cora Montgomery at the details provided. If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. *Please note that due to the current climate, we can\’t contact candidates who are not meeting the specific requirements for this role. We are receiving an exceptionally high number of applications at present, which is not allowing us to call everyone individually. We thank you in advance for your understanding.* Skills: Banking Advisor Customer Service Retail Banking Dunmurry Customer Service Branch advsor Telephony
Banking Customer Service Advisor (Dunmurry) employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Customer Service Advisor (Dunmurry)
✨Tip Number 1
Familiarise yourself with the banking sector, especially the specific services offered by the bank in Dunmurry. Understanding their products and customer service approach will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills, particularly over the phone and via email. Since you'll be handling customer queries, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Brush up on your PC skills, especially Excel and Word. Being confident in these applications will not only help you in the role but also impress your potential employers during the selection process.
✨Tip Number 4
Showcase your attention to detail in any interactions you have with the company. Whether it's through your communication or how you present yourself, demonstrating this quality can set you apart from other candidates.
We think you need these skills to ace Banking Customer Service Advisor (Dunmurry)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your strong PC skills, particularly with Excel and Word, as these are essential for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your attention to detail and proactive attitude. Mention your previous experience in administrative roles and how it aligns with the responsibilities of a Customer Service Administrator.
Highlight Relevant Skills: In your application, clearly outline your communication skills and ability to handle customer queries professionally. Provide examples of how you've maintained accuracy and quality in your previous work.
Follow Application Instructions: Ensure you submit your application via the link provided by Honeycomb. Double-check that all required documents are included and that your contact information is up to date.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Showcase Your Customer Service Skills
As a Customer Service Administrator, you'll be handling customer queries. Be prepared to share examples of how you've successfully resolved customer issues in the past, demonstrating your professionalism and care.
✨Highlight Your Attention to Detail
This role requires a high level of accuracy. During the interview, mention specific instances where your attention to detail made a difference in your previous work, especially in administrative tasks.
✨Familiarise Yourself with Banking Terminology
Even if you don't have direct banking experience, understanding basic banking terms and concepts can set you apart. Do some research on common banking practices to show your enthusiasm for the sector.
✨Demonstrate Your Team Spirit
Since the role involves working in a supportive team environment, be ready to discuss how you contribute to team goals. Share examples of how you've collaborated with colleagues to achieve success in previous roles.