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- Tasks: Support daily operations by providing customer service and administrative support.
- Company: Join a leading bank in Northern Ireland with a strong reputation.
- Benefits: Enjoy hybrid working, free parking, and a fully equipped canteen.
- Why this job: Be part of a supportive team and gain valuable experience in the banking sector.
- Qualifications: Strong PC skills, previous admin experience, and a positive attitude are essential.
- Other info: This is a temporary role with potential for long-term extension.
The predicted salary is between 24000 - 36000 £ per year.
Honeycomb is delighted to partner with a leading Northern Ireland bank in the search for multiple Customer Service Administrators, based in Dunmurry. This is a fantastic opportunity to join a well-established financial institution on a full-time, temporary, ongoing basis. Enjoy the benefits of hybrid working after training, a supportive team environment, and excellent on-site amenities, including free parking and a fully equipped canteen. The Role As a Customer Service Administrator, you\’ll play a key role in supporting day-to-day operations by providing efficient, accurate administrative and customer service support to one of Northern Ireland\’s leading banks. Your responsibilities will include: Accurately inputting and processing data across internal systems Scanning and managing important documentation Handling customer queries via phone and email with professionalism and care Maintaining accurate records Preparing and reviewing documents and spreadsheets Supporting general administrative tasks, including mail handling, document preparation, quality checks, and basic system maintenance The Person You are detail-oriented, proactive, and enjoy working in a supportive team environment. You take pride in delivering high-quality work and great service to internal and external stakeholders. Essential: Strong IT skills and confidence using Excel, Word, and internal IT systems Previous experience in an administrative or customer service role Comfortable communicating with customers and third parties over the phone High level of accuracy and attention to detail A positive, can-do attitude and a willingness to support team goals Desirable: Previous experience in the banking or financial services sector How to Apply To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Cora Montgomery on the details provided. If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. *Please note that due to the current climate, it is not possible for us to contact candidates who are not meeting the specific requirements for this role. We are receiving an exceptionally high number of applications at present, which is not allowing us to call everyone individually. We thank you in advance for your understanding.* Skills: Banking Advisor Customer Service Retail Banking Dunmurry Customer Service Branch advsor Telephony
Banking Customer Service Advisor (Dunmurry) employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Customer Service Advisor (Dunmurry)
✨Tip Number 1
Familiarise yourself with the banking sector, especially the specific services offered by the bank in Dunmurry. Understanding their products and customer service approach will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills, particularly over the phone and via email. Since you'll be handling customer queries, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Brush up on your PC skills, especially Excel and Word. Being confident in these applications will not only help you in the role but also impress your potential employers during the selection process.
✨Tip Number 4
Showcase your attention to detail in any interactions you have with the company. Whether it's through your communication or how you present yourself, demonstrating this quality can set you apart from other candidates.
We think you need these skills to ace Banking Customer Service Advisor (Dunmurry)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your strong PC skills, particularly with Excel and Word, as these are essential for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your attention to detail and proactive attitude. Mention your previous experience in administrative roles and how it aligns with the responsibilities of a Customer Service Administrator.
Highlight Relevant Skills: In your application, clearly outline your communication skills and ability to handle customer queries professionally. Provide examples of how you've maintained accuracy and quality in your previous work.
Follow Application Instructions: Ensure you submit your application via the link provided by Honeycomb. Double-check that all required documents are included and that your contact information is up to date.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Showcase Your Customer Service Skills
As a Customer Service Administrator, you'll be handling customer queries. Be prepared to share examples of how you've successfully resolved customer issues in the past, demonstrating your professionalism and care.
✨Highlight Your Attention to Detail
This role requires a high level of accuracy. During the interview, mention specific instances where your attention to detail made a difference in your previous work, especially in administrative tasks.
✨Familiarise Yourself with Banking Terminology
Even if you don't have direct banking experience, understanding basic banking terms and concepts can set you apart. Do some research on common banking practices to show your enthusiasm for the sector.
✨Demonstrate Your Team Spirit
Since the role involves working in a supportive team environment, be ready to discuss how you contribute to team goals. Share examples of how you've collaborated with colleagues to achieve success in previous roles.
