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For Companies At a Glance
- Tasks: Engage with customers, recommend services, and ensure a top-notch experience.
- Company: Join a dynamic banking team focused on customer satisfaction and innovation.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth.
- Why this job: Perfect for those who love teamwork, multitasking, and making a difference in customer lives.
- Qualifications: Customer service experience is essential; banking experience is a plus.
- Other info: Flexible working hours and a commitment to equality in the recruitment process.
The predicted salary is between 28800 - 42000 £ per year.
This is a full time, temporary ongoing position 35 hours a week, Monday - Friday 9-5.
The Role
As a customer service advisor, you will provide a friendly and professional service for all valued branch customers and support customers by identifying and recommending appropriate product & service options.
Key Duties Include:
- Supporting customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings.
- Ensure customers are at the heart of everything you do, focusing on getting it right first time, promoting the convenience of self service and digital options and delivering on commitments and promises.
- Carry out activities accurately and efficiently and in a manner that is fully compliant with policies, branch operating procedures, controls and standards.
- Engage with customers and colleagues with high levels of positivity, working flexibly and collaboratively across the branch team.
The Person
This role is a fantastic opportunity for someone who enjoys talking to people, multitasking and working in a busy team environment.
Essential Skills & Experience
- Previous customer service experience demonstrating a high standard of service in every customer interaction.
- Self-motivated and energetic with the necessary drive to achieve agreed goals.
- Enthusiasm and commitment.
- Excellent communication skills with the ability to work effectively as part of a team.
- Ability to maintain high levels of accuracy and working to tight deadlines.
- An ability to adapt to new technology, on desktop, mobile and tablet platforms.
Desirable experience
- Prior Banking experience.
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is permitted to providing equality of opportunity to all.
To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Geraldine Stevenson at Honeycomb.
Banking Administrator employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Administrator
✨Tip Number 1
Familiarise yourself with the banking products and services offered by the institution. Understanding these will help you engage customers effectively and recommend suitable options during your interactions.
✨Tip Number 2
Practice your communication skills by role-playing customer scenarios with friends or family. This will boost your confidence in handling various customer queries and enhance your ability to provide a friendly service.
✨Tip Number 3
Showcase your adaptability by staying updated on the latest digital banking trends and technologies. Being tech-savvy will not only impress your potential employers but also enable you to assist customers more effectively.
✨Tip Number 4
Network with current or former employees in the banking sector. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Banking Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Emphasise any roles where you demonstrated a high standard of service and your ability to work in a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific skills that align with the job description, such as your communication skills and ability to adapt to new technology.
Showcase Relevant Experience: In your application, provide examples of how you've successfully supported customers in the past. Highlight any experience in banking or finance, even if it's not extensive.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, and that all information is accurate and relevant.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer interaction, be prepared to share specific examples of how you've provided excellent service in the past. Highlight situations where you went above and beyond to meet customer needs.
✨Demonstrate Your Team Spirit
This position requires collaboration with colleagues, so emphasise your ability to work well in a team. Share experiences that illustrate your flexibility and positivity when working with others.
✨Familiarise Yourself with Banking Products
Having prior banking experience is a plus, but if you don't, take some time to research common banking products and services. Being able to discuss these intelligently will show your enthusiasm for the role.
✨Prepare for Technology Questions
As the role involves adapting to new technology, be ready to discuss your experience with digital tools and platforms. Mention any relevant software or systems you've used, and express your willingness to learn new technologies.
