At a Glance
- Tasks: Provide tech support and troubleshoot issues for users in a dynamic council environment.
- Company: Join the Ards and North Down Borough Council's Digital Services team in Bangor.
- Benefits: Earn £17.41 per hour with full-time hours and an immediate start.
- Other info: Temporary role for 12 weeks with potential for growth.
- Why this job: Kickstart your tech career while making a difference in your community.
- Qualifications: HNC in ICT or 2 years relevant experience, plus helpdesk skills.
The predicted salary is between 25185 - 28000 £ per year.
Honeycomb are delighted to be working with the Ards and North Down Borough Council to recruit a 1st Line Tech Support. This role will be based in Bangor and is temporary for 3 months.
The Ards and North Down Borough Council are seeking a 1st Line Tech Support to join their busy Digital Services team. The position will be based in City Hall, Bangor, and is temporary for 3 months. The 1st Line Tech Support will help ensure the smooth running of ICT support, device preparation and deployment, user requests, and related technical tasks.
The Role
As a 1st Line Tech Support you will support users across the organisation, and work alongside the Digital Services team.
Key Responsibilities:
- Provide day-to-day support for the Council's ICT and AV systems.
- Respond to and troubleshoot IT service desk incidents and requests.
- Escalate complex technical issues to second-line support when necessary.
- Perform routine system administration tasks.
- Install, configure, and maintain hardware and software.
- Support the setup and maintenance of audio-visual equipment.
- Manage and update user accounts in Active Directory.
- Maintain telephone system and switchboard user records.
- Assist with ICT asset management and ensure compliance with ICT policies.
- Work collaboratively with the Digital Services team, providing cover and support as required while adhering to health, safety, and equality standards.
The Person
Essential Criteria:
- Educated to HNC level in an ICT qualification or equivalent OR 2 years relevant experience AND 1 year's experience of working on an ICT related helpdesk.
- 1 year's experience of working with Microsoft desktop applications.
- 1 year's experience of hardware troubleshooting.
Package and Benefits
This role offers an hourly rate of £17.41 and is based in Bangor. It is temporary for 12 weeks. £17.41 Temporary for 12 weeks Full-time hours (36 hours per week) Immediate start.
To apply in confidence, please submit your CV via the link provided or contact Geraldine Stevenson for more information. Please note: Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18+). A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially.
If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Please note that we are currently receiving an exceptionally high volume of applications and will be unable to shortlist candidates who do not meet the specific requirements for this role. Due to this volume, we may be unable to provide individual feedback. We thank you in advance for your understanding.
1st Line Tech Support (Bangor) JBLE1_NI employer: Honeycomb Jobs Limited
The Ards and North Down Borough Council is an excellent employer, offering a supportive work environment where you can contribute to the community while developing your technical skills. Located in the heart of Bangor, this role provides a unique opportunity to work within a dedicated Digital Services team, ensuring the smooth operation of ICT systems and fostering professional growth through hands-on experience in a public sector setting.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Tech Support (Bangor) JBLE1_NI
✨Get Social with Customer Support Communities
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✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
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We think you need these skills to ace 1st Line Tech Support (Bangor) JBLE1_NI
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Honeycomb Jobs Limited.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Honeycomb Jobs Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Honeycomb Jobs Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
