At a Glance
- Tasks: Support patients and families in navigating health services and raising concerns.
- Company: Join the Patient and Client Council, a voice for healthcare users in Northern Ireland.
- Benefits: Earn £15.88 per hour with full-time hours until October.
- Other info: Immediate start with opportunities for professional development.
- Why this job: Make a real difference by advocating for those who need support in healthcare.
- Qualifications: Degree or relevant experience working with vulnerable people required.
The predicted salary is between 30414 - 36989 £ per year.
Honeycomb are delighted to be working with the Patient and Client Council to recruit a Band 5 Complaints Administrator. This role is based in Belfast and is temporary until October.
The Patient and Client Council (PCC) is an independent organisation that represents the views and experiences of people using health and social care services. It works to ensure the public has a voice in decisions about healthcare, supports people with complaints, and promotes public involvement in shaping and improving services.
As a Practitioner, you will provide advice and support to patients, service users, families and help them navigate health and social care services and have their voices heard. You will work with individuals and groups to gather feedback, encourage public involvement, and support people in raising concerns or complaints.
Key Responsibilities:- Deliver advocacy, involvement, and support services to the public across Northern Ireland.
- Provide confidential one-to-one advice, guidance, and advocacy to patients, service users, carers, and families.
- Support individuals to raise concerns, complaints, and issues relating to health and social care services.
- Manage a caseload of clients and develop tailored action plans to achieve desired outcomes.
- Operate the PCC helpline, responding to enquiries and providing timely advice and support.
- Signpost individuals to appropriate services and support agencies using a person-centred approach.
- Assess complex situations, identify risks, and escalate safeguarding or welfare concerns where required.
- Accompany and support individuals at meetings with health and social care providers and stakeholders.
- Coordinate and facilitate multi-agency meetings to help resolve concerns and improve outcomes.
- Facilitate public engagement activities, Citizen Hubs, working groups, and consultation events.
- Design and deliver group sessions to capture public experiences and views on health and social care services.
- Gather, analyse, and represent public feedback to influence service improvement and development.
- Build effective relationships with health and social care professionals, community groups, and partner organisations.
- Deliver presentations, information sessions, and awareness-raising activities to a range of audiences.
- Maintain accurate, confidential, and up-to-date case records and management information systems.
- Ensure compliance with relevant legislation, policies, procedures, and quality standards.
- Work collaboratively with colleagues to provide a consistent, integrated, and high-quality service.
- Identify emerging themes and trends from casework and engagement activities to inform organisational priorities.
- Contribute to service development, innovation, and continuous improvement initiatives.
- Maintain professional knowledge and skills through ongoing learning, training, and development.
- A university degree or a relevant professional qualification AND 1 year's experience working in a paid capacity with vulnerable people who require support to overcome significant challenges OR Experience of liaising or working with statutory and voluntary agencies.
- A current full driving licence and access to a car on appointment.
- A good working knowledge of Health and Social Care Complaints Procedures.
- Hold or be working towards a professional qualification in advocacy or a similar relevant discipline.
This role offers an hourly rate of £15.88 and is based in Belfast. It is temporary until the end of October.
To apply in confidence, please submit your CV via the link provided or contact Ashlea Parte for more information.
Please note: Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18+). A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially.
If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Please note that we are currently receiving an exceptionally high volume of applications and will be unable to shortlist candidates who do not meet the specific requirements for this role. Due to this volume, we may be unable to provide individual feedback. We thank you in advance for your understanding.
Band 5 Complaints Administrator employer: Honeycomb Jobs Limited
The Patient and Client Council (PCC) is an exceptional employer that prioritises the voices of individuals in health and social care, fostering a supportive and inclusive work culture in Belfast. Employees benefit from meaningful engagement with the community, opportunities for professional development, and the chance to make a tangible impact on service improvement. With a commitment to equality and ongoing training, PCC offers a rewarding environment for those passionate about advocacy and public involvement.
StudySmarter Expert Advice🤫
We think this is how you could land Band 5 Complaints Administrator
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like Honeycomb Jobs Limited before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at Honeycomb Jobs Limited. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Honeycomb Jobs Limited you’re ready to step in and make an immediate impact!
We think you need these skills to ace Band 5 Complaints Administrator
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Band 5 Complaints Administrator at Honeycomb Jobs Limited, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Honeycomb Jobs Limited.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Honeycomb Jobs Limited. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Honeycomb Jobs Limited.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
