At a Glance
- Tasks: Support community activities and manage customer enquiries in a busy team.
- Company: Join a supportive organisation dedicated to community engagement.
- Benefits: Training opportunities, pension scheme, and a collaborative work environment.
- Other info: Perfect for organised individuals who thrive in a dynamic setting.
- Why this job: Make a difference in the community while developing your administrative skills.
- Qualifications: 5 GCSEs including English and Maths, plus 2 years of admin experience.
The predicted salary is between 24000 - 28000 € per year.
Honeycomb is delighted to be supporting a client within the community sector with the recruitment of a Customer Liaison Officer. This is an excellent opportunity for an experienced administrator to join a busy team providing professional, confidential, and high-quality support across a wide range of community and customer-focused activities.
- Maintain accurate records, filing systems, spreadsheets, databases, and reports using Microsoft Office systems.
- Organise training sessions, seminars, meetings, and events including venue bookings, catering, travel, and delegate registration.
- Respond to customer and stakeholder enquiries, complaints, and booking requests in a professional and timely manner.
- Support community centre bookings and payments using electronic and paper-based systems.
- Assist with marketing and promotional activity including online content, publications, awareness events, and stock control of materials.
- Support financial administration processes and handle cash in line with procedures.
Essential Criteria
- Minimum of 5 GCSEs (Grade C or above) including English and Maths, or equivalent.
- At least 2 years' administrative experience within a busy office environment.
- Experience using office technology and Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
- A full driving licence will be required.
Package & Benefits
- Training and development opportunities.
- Supportive and collaborative working environment.
- Pension scheme with employer contributions.
If you are an organised administrator with strong customer service skills and the ability to manage multiple priorities effectively. If you require reasonable adjustments or assistance at any stage of the recruitment process due to a disability, please contact us directly.
Liaison Officer Liaison Officer in Ballymena employer: Honeycomb Jobs Limited
Honeycomb is an exceptional employer, offering a supportive and collaborative work environment that prioritises employee development and growth. As a Customer Liaison Officer, you will enjoy comprehensive training opportunities, a pension scheme with employer contributions, and the chance to make a meaningful impact within the community sector in Ballymena. Join us to be part of a dedicated team that values professionalism and high-quality service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Liaison Officer Liaison Officer in Ballymena
✨Tip Number 1
Network like a pro! Reach out to your connections in the community sector and let them know you're on the hunt for a Customer Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its community initiatives. Show us that you’re not just another candidate; demonstrate your passion for customer service and how you can contribute to their mission.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to handling customer complaints and managing multiple priorities. We want to see that you can keep your cool under pressure and provide top-notch support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the community.
We think you need these skills to ace Liaison Officer Liaison Officer in Ballymena
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative experience and customer service skills, as these are key for the Customer Liaison Officer role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed multiple priorities or resolved customer enquiries in the past.
Show Off Your Tech Skills:Since the role requires proficiency in Microsoft Office, don’t forget to mention your experience with Word, Excel, PowerPoint, and Outlook. If you have any additional tech skills, throw those in too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Stuff
Make sure you’re familiar with the job description and the key responsibilities of a Customer Liaison Officer. Brush up on your Microsoft Office skills, especially Excel and Word, as you'll likely be asked about your experience with these tools.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your administrative skills and customer service experience. Think about times when you successfully managed multiple priorities or resolved customer complaints effectively.
✨Be Ready for Scenarios
Expect scenario-based questions where you might need to demonstrate how you would handle certain situations, like a difficult customer enquiry or organising an event. Practise your responses to show your problem-solving skills and ability to stay organised under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the team dynamics, training opportunities, or community projects. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
