At a Glance
- Tasks: Support community activities by managing admin tasks and customer enquiries.
- Company: Join a vibrant team in the community sector with a focus on quality support.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a difference in your community while honing your administrative skills.
- Qualifications: 5 GCSEs or 4 years of relevant experience; strong communication and organisational skills.
The predicted salary is between 24000 - 28000 € per year.
Honeycomb is delighted to be supporting a client within the community sector with the recruitment of a Customer Liaison Officer. This is an excellent opportunity for an experienced administrator to join a busy team providing professional, confidential, and high-quality support across a wide range of community and customer-focused activities. The successful candidate will play a key role in supporting day-to-day operations, coordinating meetings and events, handling customer enquiries, and ensuring administrative processes are delivered accurately and efficiently.
Key Responsibilities
- Provide comprehensive administrative and secretarial support including diary management, scheduling meetings, handling calls and emails, and preparing correspondence.
- Maintain accurate records, filing systems, spreadsheets, databases, and reports using Microsoft Office systems.
- Take minutes at meetings and coordinate follow-up actions where required.
- Organise training sessions, seminars, meetings, and events including venue bookings, catering, travel, and delegate registration.
- Respond to customer and stakeholder enquiries, complaints, and booking requests in a professional and timely manner.
- Support community centre bookings and payments using electronic and paper-based systems.
- Assist with marketing and promotional activity including online content, publications, awareness events, and stock control of materials.
- Support financial administration processes and handle cash in line with procedures.
- Provide cover and additional support across the wider department as required.
Essential Criteria
- Minimum of 5 GCSEs (Grade C or above) including English and Maths, or equivalent. OR Candidates without the above qualifications may be considered where they can demonstrate a minimum of 4 years' relevant administrative experience.
- At least 2 years' administrative experience within a busy office environment.
- Experience managing large volumes of work and prioritising competing demands.
- Experience using office technology and Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
- Strong communication, organisational, and customer service skills.
- Ability to work accurately and efficiently within a fast-paced environment.
- A full driving licence will be required.
Customer Liaison Officer TLNT1_NI in Ballymena employer: Honeycomb Jobs Limited
As a Customer Liaison Officer with our community-focused client, you will thrive in a supportive and dynamic work environment that values professional development and teamwork. The company offers a range of benefits including flexible working arrangements, opportunities for training and growth, and a commitment to making a positive impact in the community. Join us in a role where your contributions are recognised and rewarded, all while enjoying the vibrant atmosphere of our local area.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer TLNT1_NI in Ballymena
✨Tip Number 1
Network like a pro! Reach out to your connections in the community sector and let them know you're on the hunt for a Customer Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its community initiatives. Show us that you’re genuinely interested in their work and how you can contribute to their mission. Tailor your responses to highlight your relevant experience and skills.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your administrative experience and customer service skills, as these are key for the Customer Liaison Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Liaison Officer TLNT1_NI in Ballymena
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Liaison Officer role. Highlight your administrative experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our busy team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that align with the responsibilities listed in the job description. Let us know what makes you tick!
Show Off Your Tech Skills:Since the role requires proficiency in Microsoft Office, make sure to mention your experience with Word, Excel, PowerPoint, and Outlook. If you've used any other office technology, don't hesitate to include that too. We love tech-savvy candidates!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s super easy and ensures your application gets to us directly. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with the role of a Customer Liaison Officer. Brush up on your administrative skills and be ready to discuss how you've handled customer enquiries and managed multiple tasks in previous roles.
✨Showcase Your Organisational Skills
Since this role involves a lot of coordination, be prepared to share specific examples of how you've organised meetings, events, or training sessions. Highlight your experience with diary management and using Microsoft Office tools to keep everything running smoothly.
✨Practice Your Communication
Strong communication is key for this position. Practise answering common interview questions clearly and confidently. Think about how you would respond to customer complaints or enquiries, as this will likely come up during the interview.
✨Demonstrate Your Customer Service Mindset
Be ready to discuss your approach to customer service. Share examples of how you've gone above and beyond to assist customers or stakeholders, and emphasise your ability to handle complaints professionally and efficiently.
