At a Glance
- Tasks: Support community activities by managing admin tasks and customer enquiries.
- Company: Join a supportive team in the community sector with Honeycomb.
- Benefits: Enjoy training opportunities, a pension scheme, and a collaborative work environment.
- Other info: Flexible working environment with opportunities for growth and development.
- Why this job: Make a difference in your community while developing your administrative skills.
- Qualifications: 5 GCSEs or 4 years of relevant experience; strong admin and customer service skills required.
The predicted salary is between 24000 - 28000 € per year.
Honeycomb is delighted to be supporting a client within the community sector with the recruitment of a Customer Liaison Officer. This is an excellent opportunity for an experienced administrator to join a busy team providing professional, confidential, and high-quality support across a wide range of community and customer-focused activities. The successful candidate will play a key role in supporting day-to-day operations, coordinating meetings and events, handling customer enquiries, and ensuring administrative processes are delivered accurately and efficiently.
Key Responsibilities
- Provide comprehensive administrative and secretarial support including diary management, scheduling meetings, handling calls and emails, and preparing correspondence.
- Maintain accurate records, filing systems, spreadsheets, databases, and reports using Microsoft Office systems.
- Take minutes at meetings and coordinate follow-up actions where required.
- Organise training sessions, seminars, meetings, and events including venue bookings, catering, travel, and delegate registration.
- Respond to customer and stakeholder enquiries, complaints, and booking requests in a professional and timely manner.
- Support community centre bookings and payments using electronic and paper-based systems.
- Assist with marketing and promotional activity including online content, publications, awareness events, and stock control of materials.
- Support financial administration processes and handle cash in line with procedures.
- Provide cover and additional support across the wider department as required.
Essential Criteria
- Minimum of 5 GCSEs (Grade C or above) including English and Maths, or equivalent. OR Candidates without the above qualifications may be considered where they can demonstrate a minimum of 4 years' relevant administrative experience.
- At least 2 years' administrative experience within a busy office environment.
- Experience managing large volumes of work and prioritising competing demands.
- Experience using office technology and Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
- Strong communication, organisational, and customer service skills.
- Ability to work accurately and efficiently within a fast-paced environment.
- A full driving licence will be required.
Package & Benefits
- Training and development opportunities
- Supportive and collaborative working environment
- Pension scheme with employer contributions
If you are an organised administrator with strong customer service skills and the ability to manage multiple priorities effectively, please contact Louise Ward or apply via the link below. If you require reasonable adjustments or assistance at any stage of the recruitment process due to a disability, please contact us directly. Honeycomb is proud to be an equal opportunity employer.
Customer Liaison Officer JBLE1_NI in Ballymena employer: Honeycomb Jobs Limited
Honeycomb is an exceptional employer, offering a supportive and collaborative work environment that prioritises employee growth through training and development opportunities. Located in the heart of the community sector, this role as a Customer Liaison Officer allows you to make a meaningful impact while enjoying a comprehensive benefits package, including a pension scheme with employer contributions and generous holiday allowances.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer JBLE1_NI in Ballymena
✨Tip Number 1
Network like a pro! Reach out to your connections in the community sector and let them know you're on the hunt for a Customer Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administrative tasks. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! Bring along examples of how you've managed multiple priorities in past roles. This will demonstrate your ability to handle the busy environment of a Customer Liaison Officer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Liaison Officer JBLE1_NI in Ballymena
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background fits with the role of Customer Liaison Officer, so don’t be shy about showcasing your administrative prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Be sure to mention your customer service skills and any experience you have in a busy office environment.
Showcase Your Tech Skills:Since we rely heavily on Microsoft Office applications, make sure to highlight your proficiency in Word, Excel, PowerPoint, and Outlook. If you’ve used these tools to manage large volumes of work, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our community-focused team!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with the key responsibilities listed in the job description, like diary management and handling customer enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experience that highlight your administrative skills and customer service abilities. Think about times when you managed competing demands or organised events. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Practice Makes Perfect
Rehearse common interview questions related to administration and customer service. You might be asked how you handle difficult customers or prioritise tasks. Practising your responses will help you feel more at ease during the actual interview and allow you to articulate your thoughts better.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the organisation. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you. Questions about training opportunities or team dynamics can also demonstrate your interest in contributing positively to the workplace.
