At a Glance
- Tasks: Support community activities by managing admin tasks and customer enquiries.
- Company: Join a supportive team in the community sector with Honeycomb.
- Benefits: Enjoy training opportunities, a pension scheme, and a collaborative work environment.
- Other info: Flexible working environment with opportunities for career growth.
- Why this job: Make a difference in your community while developing your skills.
- Qualifications: 5 GCSEs or 4 years of relevant experience; strong admin and customer service skills required.
The predicted salary is between 24000 - 28000 € per year.
Honeycomb is delighted to be supporting a client within the community sector with the recruitment of a Customer Liaison Officer. This is an excellent opportunity for an experienced administrator to join a busy team providing professional, confidential, and high-quality support across a wide range of community and customer-focused activities. The successful candidate will play a key role in supporting day-to-day operations, coordinating meetings and events, handling customer enquiries, and ensuring administrative processes are delivered accurately and efficiently.
Key Responsibilities
- Provide comprehensive administrative and secretarial support including diary management, scheduling meetings, handling calls and emails, and preparing correspondence.
- Maintain accurate records, filing systems, spreadsheets, databases, and reports using Microsoft Office systems.
- Take minutes at meetings and coordinate follow-up actions where required.
- Organise training sessions, seminars, meetings, and events including venue bookings, catering, travel, and delegate registration.
- Respond to customer and stakeholder enquiries, complaints, and booking requests in a professional and timely manner.
- Support community centre bookings and payments using electronic and paper-based systems.
- Assist with marketing and promotional activity including online content, publications, awareness events, and stock control of materials.
- Support financial administration processes and handle cash in line with procedures.
- Provide cover and additional support across the wider department as required.
Essential Criteria
- Minimum of 5 GCSEs (Grade C or above) including English and Maths, or equivalent. OR Candidates without the above qualifications may be considered where they can demonstrate a minimum of 4 years' relevant administrative experience.
- At least 2 years' administrative experience within a busy office environment.
- Experience managing large volumes of work and prioritising competing demands.
- Experience using office technology and Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
- Strong communication, organisational, and customer service skills.
- Ability to work accurately and efficiently within a fast-paced environment.
- A full driving licence will be required.
Package & Benefits
- Training and development opportunities
- Supportive and collaborative working environment
- Pension scheme with employer contributions
If you are an organised administrator with strong customer service skills and the ability to manage multiple priorities effectively, please contact Louise Ward or apply via the link below. If you require reasonable adjustments or assistance at any stage of the recruitment process due to a disability, please contact us directly. Honeycomb is proud to be an equal opportunity employer.
Customer Liaison Officer in Ballymena employer: Honeycomb Jobs Limited
Honeycomb is an exceptional employer, offering a supportive and collaborative work environment that prioritises employee growth through training and development opportunities. Located in the heart of the community sector, this role as a Customer Liaison Officer allows you to make a meaningful impact while enjoying benefits such as a pension scheme with employer contributions and generous holiday allowances.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Ballymena
✨Tip Number 1
Network like a pro! Reach out to your connections in the community sector and let them know you're on the hunt for a Customer Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administrative tasks. We recommend role-playing with a friend or family member to build your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work, like reports or presentations, to demonstrate your experience with Microsoft Office and your organisational prowess during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Liaison Officer in Ballymena
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your administrative experience and customer service skills, as these are key for the Customer Liaison Officer role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've managed competing demands or handled customer enquiries in the past.
Showcase Your Tech Skills:Since the role requires proficiency in Microsoft Office applications, mention any relevant experience you have with Word, Excel, PowerPoint, and Outlook. We want to see that you're comfortable using these tools!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the key tasks like diary management, handling enquiries, and coordinating events. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experience where you've successfully managed multiple priorities. Be ready to discuss how you handle busy workloads and ensure accuracy in your administrative tasks.
✨Brush Up on Microsoft Office
As you'll be using Microsoft Office applications daily, make sure you're comfortable with Word, Excel, PowerPoint, and Outlook. Consider doing a quick refresher on any features you might not use regularly, so you can confidently discuss your proficiency during the interview.
✨Prepare for Customer Interaction Scenarios
Expect questions about how you would handle customer enquiries or complaints. Think of specific situations where you've provided excellent customer service and be prepared to explain your approach. This will highlight your communication skills and ability to maintain professionalism under pressure.
