At a Glance
- Tasks: Provide top-notch customer service and manage cash transactions with precision.
- Company: Reputable banking institution committed to community and customer care.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement in the banking sector.
- Why this job: Join a friendly branch and make a real difference in customers' banking experiences.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
Honeycomb is delighted to be partnering exclusively with a highly regarded and established banking institution in Northern Ireland to appoint a Customer Service Advisor for its Ballymena branch.
The Company
This organisation has built a strong reputation for outstanding customer care and a genuine commitment to the local community. The Ballymena branch provides a friendly and supportive setting where customers can expect a consistently high level of service.
Role Summary
In this front-line position, you will act as a key contact for customers, creating a professional and welcoming experience at every stage. You will support day-to-day enquiries, complete transactions, and manage cash in a secure and accurate manner.
Main Duties
- Deliver an excellent level of customer service by handling enquiries in a prompt, professional, and courteous way.
- Process deposits, withdrawals, lodgements, and related counter transactions accurately.
- Follow established cash procedures, including end-of-day balancing, in line with security and audit requirements.
- Support awareness of the bank's services and assist customers in using digital or self-service facilities where appropriate.
- Play an active role in maintaining a supportive and team-focused branch environment.
The Person
We are looking for an individual who is attentive to detail, comfortable handling cash, and capable of delivering an excellent in-person customer experience.
Essential Criteria:
- Background in a customer-facing role.
- A proactive and positive approach, with a willingness to support colleagues and contribute to wider business goals.
- High levels of accuracy and dependability when dealing with cash.
- Strong verbal communication and interpersonal skills.
- The ability to stay organised and manage competing priorities effectively.
Desirable Criteria:
- Prior experience in banking, financial services, or a retail cash-handling environment.
- A full, clean UK driving licence.
Banking Customer Advisor - Ballymena TLNT1_NI employer: Honeycomb Jobs Limited
Join a highly regarded banking institution in Ballymena, where you will be part of a team that prioritises outstanding customer care and community commitment. Enjoy a supportive work culture that fosters professional growth, with opportunities to enhance your skills in a friendly environment dedicated to delivering exceptional service. This role not only offers competitive benefits but also the chance to make a meaningful impact in the lives of customers every day.
