At a Glance
- Tasks: Provide top-notch customer service and administrative support in waste management.
- Company: Join a well-established local government organisation making a difference in the community.
- Benefits: Gain valuable experience, training support, and work within a collaborative team.
- Other info: Part-time role with flexible hours, perfect for students looking to gain experience.
- Why this job: Be the first point of contact and help keep essential services running smoothly.
- Qualifications: 5 GCSEs including English and Maths, plus customer service experience.
The predicted salary is between 20000 - 25000 £ per year.
The Company
Our client is a large and well-established local government organisation delivering a wide range of essential public services across the borough.
Business Support Officer - Waste Management
About the Role
We are looking for a proactive and flexible Business Support Officer to join the Waste Management team. You will provide high-quality customer service, administrative support, and business operations assistance across Waste Management, Fleet, Waste Operations, and Sustainability functions. This role involves managing enquiries, supporting operational teams, liaising with stakeholders, and maintaining accurate records. You'll be the first point of contact for customers and play a key role in keeping services running smoothly. This is a part-time role for 22 hours per week on Mondays, Wednesdays and Thursdays. This role will be based in Antrim.
Key Responsibilities
- Handle customer enquiries via phone, email, live chat, social media, and face-to-face, ensuring issues are resolved efficiently.
- Assist residents with bulky collection requests and new customer setup.
- Liaise with contractors, stakeholders, and external agencies to ensure smooth service delivery.
- Maintain and update databases, spreadsheets, and records accurately, producing reports as required.
- Support financial processes, including receiving payments, invoicing, reconciliation, and reporting.
- Provide administrative support to Operations Managers and senior management, including mail shots, event organisation, and document preparation.
- Ensure compliance with departmental procedures, corporate communication standards, and regulatory reporting.
- Participate in training and contribute flexibly to departmental priorities, including occasional work outside normal hours.
- Prepare and analyse data for management reports, providing insights to help inform decisions and monitor team performance.
Essential Criteria
- Minimum of 5 GCSEs (Grades A-C), including English and Maths, and a minimum of 2 years' administrative or clerical experience, including minute-taking.
- Experience in a customer service role, handling direct customer contact and complaints.
- OR 4 years' relevant clerical experience, including minute-taking and experience in a customer service role, handling direct customer contact and complaints.
- Full current driving license required.
Desirable Criteria
- Recognised IT qualification (e.g., ECDL, CLAIT, OCR, RSA Word Processing).
- Experience in a Waste Management environment.
Package and Benefits
- Opportunity to work within an established team.
- Support for training and development.
- Gain experience within a public sector environment.
How to Apply
To apply for this role, please submit your CV via the application form provided.
Disclaimer
If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Please note that we are currently receiving an exceptionally high volume of applications and will be unable to shortlist candidates who do not meet the specific requirements for this role. Due to this volume, we may be unable to provide individual feedback. We thank you in advance for your understanding.
Waste management Business Support Assisant TLNT1_NI in Antrim employer: Honeycomb Jobs Limited
As a large and well-established local government organisation, we pride ourselves on delivering essential public services while fostering a supportive and inclusive work environment. Our Waste Management team offers employees the opportunity to engage in meaningful work that directly benefits the community, with ample training and development opportunities to enhance your skills. Located in Antrim, we provide a flexible part-time role that allows for a healthy work-life balance, making us an excellent employer for those seeking rewarding employment in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Waste management Business Support Assisant TLNT1_NI in Antrim
✨Get Involved in Local Initiatives
Dive into local community projects or volunteer with public sector organisations. This puts you directly in contact with people who could help you get your foot in the door for part-time roles at places like Honeycomb Jobs Limited.
✨Use LinkedIn for Public Sector Connections
Don’t just rely on the job listings! Connect with professionals in the government and public sector on LinkedIn. Engage with their posts, join relevant groups, and keep an eye out for any local job shares or network events where you can meet people from Honeycomb Jobs Limited directly.
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✨Tailored Applications on Our Website
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We think you need these skills to ace Waste management Business Support Assisant TLNT1_NI in Antrim
Some tips for your application 🫡
Showcase Your Public Service Passion:When applying for a part-time role in the government or public sector, it's vital to express your enthusiasm for public service. Share why you’re interested in contributing to Honeycomb Jobs Limited and how your values align with their mission. We love to see candidates who really care about making a difference!
Highlight Relevant Experience:Make sure to detail any previous volunteer work, internships, or jobs that demonstrate your commitment to public service. This is important in the government sector! If you've been involved in community projects or have relevant academic courses, bring those into your CV to stand out.
Tailor Your CV for Public Sector Standards:In the public sector, it’s common to focus on your skills and experiences that align specifically with the role. Ensure your CV includes clear examples of how your background fits the responsibilities outlined in the job posting for Waste management Business Support Assisant TLNT1_NI at Honeycomb Jobs Limited. Use bullet points for clarity—it's all about making it easy for the hiring team!
Keep It Professional, But Personal:While we want you to be personable, don’t shy away from a formal tone in your cover letter. Share your motivations and what you hope to learn in this part-time role at Honeycomb Jobs Limited. It’s a balance of showing who you are while respecting the formal nature of the public sector!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Show Your Commitment to Public Service
Part-time roles in the government or public sector often attract candidates who are passionate about making a difference. Let's highlight your dedication to public service during the interview. Be prepared to discuss any volunteer work or projects that showcase your commitment to the community and alignment with the mission of Honeycomb Jobs Limited.
✨Familiarity with Policy and Regulation
Understanding government policies and regulations is crucial in this field. Brush up on relevant laws or initiatives that impact the role you're applying for. We can also prep you for scenario-based questions where you might have to demonstrate how you'd navigate specific public issues relevant to Waste management Business Support Assisant TLNT1_NI.
✨Highlight Relevant Skills and Experience
Whether it’s communication, research, or analytical skills, make sure to relate your experience to the competencies sought by Honeycomb Jobs Limited. Discuss how your part-time availability complements your studies or other commitments, showing that you are ready to juggle responsibilities while bringing valuable skills to the table.
✨Prepare for Group Interviews
Public sector roles often involve teamwork, so you might find yourself in a group interview setting. We should practice how to effectively engage with others during the interview while also demonstrating your individual contributions. Show that you’re a team player, ready to collaborate for the greater good!
