At a Glance
- Tasks: Provide top-notch customer service and administrative support in waste management.
- Company: Join a well-established local government organisation making a difference in the community.
- Benefits: Gain valuable experience, training support, and work part-time with flexible hours.
- Other info: Opportunity to grow within a supportive public sector environment.
- Why this job: Be the first point of contact and help keep essential services running smoothly.
- Qualifications: 5 GCSEs including English and Maths, plus customer service experience.
The predicted salary is between 20000 - 25000 £ per year.
The Company
Our client is a large and well-established local government organisation delivering a wide range of essential public services across the borough.
About the Role
We are looking for a proactive and flexible Business Support Officer to join the Waste Management team. You will provide high-quality customer service, administrative support, and business operations assistance across Waste Management, Fleet, Waste Operations, and Sustainability functions. This role involves managing enquiries, supporting operational teams, liaising with stakeholders, and maintaining accurate records. You'll be the first point of contact for customers and play a key role in keeping services running smoothly. This is a part time role for 22 hours per week on Mondays, Wednesdays and Thursdays. This role will be based in Antrim.
Key Responsibilities
- Handle customer enquiries via phone, email, live chat, social media, and face-to-face, ensuring issues are resolved efficiently.
- Assist residents with bulky collection requests and new customer setup.
- Liaise with contractors, stakeholders, and external agencies to ensure smooth service delivery.
- Maintain and update databases, spreadsheets, and records accurately, producing reports as required.
- Support financial processes, including receiving payments, invoicing, reconciliation, and reporting.
- Provide administrative support to Operations Managers and senior management, including mail shots, event organisation, and document preparation.
- Ensure compliance with departmental procedures, corporate communication standards, and regulatory reporting.
- Participate in training and contribute flexibly to departmental priorities, including occasional work outside normal hours.
- Prepare and analyse data for management reports, providing insights to help inform decisions and monitor team performance.
Essential Criteria
- Minimum of 5 GCSEs (Grades A-C), including English and Maths, and a minimum of 2 years' administrative or clerical experience, including minute-taking.
- Experience in a customer service role, handling direct customer contact and complaints.
- OR 4 years' relevant clerical experience, including minute-taking and experience in a customer service role, handling direct customer contact and complaints.
- Full current driving license required.
Desirable Criteria
- Recognised IT qualification (e.g., ECDL, CLAIT, OCR, RSA Word Processing).
- Experience in a Waste Management environment.
Package and Benefits
- Opportunity to work within an established team.
- Support for training and development.
- Gain experience within a public sector environment.
How to Apply
To apply for this role, please submit your CV via the application form provided.
Disclaimer
If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Please note that we are currently receiving an exceptionally high volume of applications and will be unable to shortlist candidates who do not meet the specific requirements for this role. Due to this volume, we may be unable to provide individual feedback. We thank you in advance for your understanding.
Waste management Business Support Assisant in Antrim employer: Honeycomb Jobs Limited
As a large and well-established local government organisation, we pride ourselves on delivering essential public services while fostering a supportive and inclusive work environment. Our commitment to employee growth is evident through ongoing training opportunities and the chance to gain valuable experience in the public sector. Located in Antrim, our team-oriented culture ensures that every member plays a vital role in enhancing community services, making this an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Waste management Business Support Assisant in Antrim
✨Tip Number 1
Get to know the company! Research their values and recent projects in waste management. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can handle enquiries effectively. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to waste management. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Waste management Business Support Assisant in Antrim
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Waste Management role. Highlight your customer service experience and any relevant administrative skills. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t forget to showcase your skills in handling enquiries and managing records. Use specific examples from your past roles to demonstrate how you've successfully managed similar tasks. This will help us see you in action!
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand. This reflects the high-quality service we aim to provide!
Apply Through Our Website:Remember to apply through our website using the application form provided. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Stuff
Make sure you understand the role of a Business Support Officer in Waste Management. Familiarise yourself with the key responsibilities, like handling customer enquiries and maintaining records. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of direct customer contact, be ready to share examples of how you've handled customer enquiries or complaints in the past. Think of specific situations where you resolved issues efficiently, as this will demonstrate your ability to provide high-quality service.
✨Get Organised
Prepare for the interview by organising your thoughts on how you can support the operational teams. Bring along any relevant documents, like your CV and certificates, and be ready to discuss your administrative experience, especially in relation to minute-taking and data management.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the organisation. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you. Consider asking about training opportunities or how success is measured in the Waste Management team.
