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For Companies At a Glance
- Tasks: Be a trusted advisor for top companies, helping them maximise their investment in Honeycomb.
- Company: Join a fast-growing startup recognised by Forbes as one of America’s Best Startups.
- Benefits: Enjoy unlimited PTO, equity options, and a supportive remote work culture.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in the tech world while working with innovative tools and talented peers.
- Qualifications: 5+ years in Customer Success or related fields, with strong communication skills.
The predicted salary is between 113800 - 134000 £ per year.
What We’re Building
Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well-known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard across a range of industries. This is an exciting time in our trajectory; we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023!
Who We Are
We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers.
How We Work
We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time, we imbue a lot of trust, autonomy, and accountability from Day 1.
What you’ll do in the role:
- Serve as a trusted advisor for a portfolio of strategic and enterprise customers, helping them realize business value from their investment in Honeycomb.
- Own the post-sales relationship for a portfolio of accounts.
- Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities.
- Build and grow relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy.
- Lead and continuously improve customer lifecycle programs—onboarding, business reviews, stakeholder engagement, feature adoption, and expansion.
- Identify repeatable success patterns and scale best practices across the customer base, helping codify strategic motions for use by the broader team.
- Represent the voice of the customer to Product, Engineering, and GTM teams to influence roadmap and prioritization.
- Contribute to high-quality customer-facing content such as trainings, blog posts, white papers, and demos, making complex topics accessible to a broad audience.
- Stay informed on industry trends in observability, cloud-native development, and OpenTelemetry, and advise customers on how to align their practices.
- Collaborate with the broader team to expand Honeycomb’s presence and reputation across the region.
What you’ll bring to the role:
- 5+ years of experience in Customer Success, Technical Account Management, Solution Consulting, or Strategy roles within SaaS or Enterprise software environments.
- Proven track record of influencing business decisions and building consensus across technical and non-technical stakeholders.
- Experience working with Enterprise customers in complex, cross-functional environments.
- Strong communication and storytelling skills, with an ability to explain technical concepts in business terms and vice versa.
- Organized, detail-oriented, and capable of managing multiple customer relationships with a high degree of empathy and care.
- Comfortable working in fast-paced, startup-like environments and contributing to process development and continuous improvement.
- Experience in observability, APM, monitoring, or DevOps platforms.
Bonus points:
- Working knowledge of SQL and/or BI reporting tools and techniques (we use Mode Analytics).
- Experience with, or understanding of the SaaS Monitoring space (any other APM, Logging or Metrics vendors).
On Target Earnings (OTE) based on level of experience (Base + Commission) £113,800 - £134,000 GBP
What you'll get when you join the Hive:
- A stake in our success - generous equity with employee-friendly stock program.
- It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience.
- Time to recharge with unlimited PTO.
- A distributed-first mindset and culture (really!).
- Home office, co-working, and internet stipend.
- Full benefits coverage for employees, with additional coverage available for dependents.
- Up to 16 weeks of paid parental leave, regardless of path to parenthood.
- Annual development allowance.
- And much more...
Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.
Diversity & Accommodations: We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams.
We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know.
As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback.
Privacy Notice: If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes.
Senior Technical Customer Success Manager employer: honeycomb.io
Contact Detail:
honeycomb.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Honeycomb on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into Honeycomb's products and services. Understand how they help businesses achieve their goals. This will not only impress your interviewers but also show that you're genuinely interested in the company.
✨Tip Number 3
Showcase your storytelling skills! When discussing your past experiences, frame them in a way that highlights your impact on customer success. Use specific examples that demonstrate your ability to build relationships and drive results.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Senior Technical Customer Success Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role and our mission shine through. We want to see that you’re genuinely excited about what we’re building at Honeycomb!
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success or Technical Account Management. We love seeing how your background aligns with our needs, so don’t hold back on those specific examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role you’re interested in!
How to prepare for a job interview at honeycomb.io
✨Know Your Stuff
Make sure you’re well-versed in observability, cloud-native development, and the specific tools Honeycomb uses. Brush up on your knowledge of SQL and BI reporting tools, as these will likely come up during the interview. Being able to discuss industry trends and how they relate to Honeycomb’s offerings will show that you’re not just interested, but also informed.
✨Showcase Your Communication Skills
As a Senior Technical Customer Success Manager, you'll need to explain complex technical concepts in simple terms. Prepare examples from your past experiences where you successfully communicated with both technical and non-technical stakeholders. This will demonstrate your ability to bridge the gap between different teams and ensure everyone is on the same page.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their culture and processes, and share your own experiences that align with their values. This role is all about relationships, so showing that you can connect with people will go a long way.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer situations or challenges. Think through potential scenarios related to onboarding, feature adoption, or stakeholder engagement. Having a few structured responses ready will help you articulate your thought process and problem-solving skills effectively.