At a Glance
- Tasks: Lead the reception team, manage bookings, and ensure excellent guest service.
- Company: Join a friendly team at The Kings Head with great career development.
- Benefits: Fantastic development programme and internal progression opportunities.
- Other info: Dynamic role with opportunities to build your hospitality career.
- Why this job: Make a real impact on guest experiences in a vibrant hospitality environment.
- Qualifications: Strong interpersonal skills and hands-on management style required.
Reception Manager - The Kings Head We are looking for a Reception Manager to join our friendly team. With a fantastic development program and internal progression opportunities, Honeycomb Houses offers a great platform for you to build your hospitality career. To be a successful Reception Manager you will display excellent interpersonal skills and be confident in coaching and engaging the team. You will have a hands-on management style and always put the guest first, leading service excellence at all times. You will display high levels of organisation and attention to detail as will be overseeing all hotel reservations and the teams that operate within this department. You will be responsible for managing the reception and night porter team planning their rotas and managing costs within this department in line with the business requirements. You will also work closely with the Head Housekeeper and housekeeping team, building a strong and supportive working relationship to ensure the smooth day-to-day operation of the hotel. You will lead the reception team to deliver great guest service. Responding to all guest enquiries within 24 hours. You will be confident in all systems inclusive of our hotel booking system, our restaurant booking system and rota planning and payroll system, with previous experience of Rezcontrol being advantageous. You will be supporting the housekeeping department in the management of property issues, bedrooms standards inclusive of bedroom quality checks. You will co-ordinate the management of large group bookings within the hotel. You will co-ordinate the control of ledger accounts within the hotel. You will communicate with all other departments to ensure all relevant guest information is shared. You will drive sales of bedrooms as well as food and beverage bookings within the Brasserie and Pub from hotel residents. What we are looking for: Giving Back- You have passion and pride to support colleagues, our guests and the community. Guest service and creating a fantastic experience is what gets you up in the morning and you are also confident in dealing with any guests issues quickly resulting in the guest leaving happier than when they arrived. Keep It Simple - You are able to prioritise tasks and delegate to others when required, leading the hotel team with ease, communicating clearly and taking control. Make It Fun - You can demonstrate a good level of self motivation, organisational and leadership skills, setting a great example for the wider team, you lead from the front and are able to train and motivate. Do the Right Thing - You feel empowered to make a good decision, think on your feet and problem solve, allowing you to resolve any issues across all departments of the hotel when necessary and always strive to make things better. You are able to manage performance and drive the team to deliver KPIs to ensure the success of your department. Trust- You are committed to delivering what you promised. Communicating openly and confidently with the team and guests.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Reception Manager - The Kings Head employer: Honeycomb Houses
At The Kings Head, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee growth and development. As a Reception Manager, you will benefit from our comprehensive training programmes and internal progression opportunities, all while being part of a dedicated team that values guest satisfaction and teamwork. Located in a welcoming community, we offer a unique chance to make a meaningful impact in hospitality, ensuring both guests and staff enjoy a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager - The Kings Head
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Honeycomb Houses. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Honeycomb Houses
Don't be shy about reaching out to Honeycomb Houses directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Honeycomb Houses and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Honeycomb Houses
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
