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- Tasks: Lead and develop a team to support individuals in securing stable housing.
- Company: Join Concrete, a dedicated organisation tackling homelessness in Stoke on Trent.
- Benefits: Enjoy a competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact in the community while growing your leadership skills.
- Qualifications: GCSE level education, housing management experience, and strong communication skills required.
- Other info: We value diverse experiences and welcome applicants with transferable skills.
Tenancy Sustainment Team Leader – Homelessness
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
£30,437.50 a year
Stoke on Trent
Hours per week 37.5
Contract type Permanent
As Tenancy Sustainment Team Leader, you’ll lead, manage and develop a team of Tenancy Sustainment Officers based in Stoke on Trent, providing a point of contact and consistency for our customers from referral to move on. You’ll make sure that your team has the right support, training and tools, as well as developing positive relationships with community partners.
Job requirements
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Manage the Tenancy Sustainment team, taking the lead on the recruitment, selection and induction of new staff. You’ll support staff by setting clear objectives, maintaining good communication and managing workload to make sure cover is always provided.
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Lead on service delivery, including property management and ensuring that the service is high-quality and meets the needs of Concrete’s customers and overall objectives.
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Work with internal departments to develop monitoring and performance targets, to ensure that the service delivers a high-quality service to all Concrete customers.
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Develop good working relationships with multi-agencies, such as health and social care, Local Authority and housing providers. You’ll be an ambassador for Concrete and actively promote the service too.
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Manage referrals into the service, assessing each customers housing needs and making sure the service is right for them.
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Support the Operations Manager where needed, including through regular reporting.
What we’re looking for
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Educated to GCSE level or equivalent.
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Experience in housing management and working on project delivery.
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Experience of people management and HR processes, and financial processes including expense and invoice processing.
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Charted Institute of Housing (CIH) member, or the willingness to work towards it, would be desirable but not essential.
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Strong self-awareness, self-management skills and professionalism. Strong business acumen and commercial awareness.
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Excellent communication, influencing and negotiating skills.
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Solution focused and able to support a culture of continuous improvement
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An inspirational leader who can empower, develop and coach others.
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Full UK driving licence with access to own vehicle for work.
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DBS check required every three years.
We also welcome people with transferable skills and lived experience—your journey can be part of someone else’s success story.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! Please note – We will be interviewing as we go along & therefore the vacancy may close early if we find the right person.
#Stoke #StokeonTrent #TenancySustainment #TeamLeader #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis
Tenancy Sustainment Team Leader - Homelessness employer: Honeycomb Group
Contact Detail:
Honeycomb Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Team Leader - Homelessness
✨Tip Number 1
Familiarise yourself with the local housing landscape in Stoke on Trent. Understanding the specific challenges and resources available in the area will help you demonstrate your knowledge during interviews and show that you're genuinely invested in the community.
✨Tip Number 2
Network with professionals in the housing and homelessness sector. Attend local events or join relevant online forums to connect with others in the field. This can provide valuable insights and may even lead to referrals or recommendations for the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you empower teams. Think of specific examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service delivery, as these will be key points of interest for the interviewers.
✨Tip Number 4
Research Concrete's mission and values thoroughly. Be ready to articulate how your personal values align with theirs and how you can contribute to their goals, especially in terms of supporting vulnerable individuals in finding stable housing.
We think you need these skills to ace Tenancy Sustainment Team Leader - Homelessness
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Tenancy Sustainment Team Leader. Review the job description carefully and think about how your experience aligns with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in housing management, people management, and project delivery. Use specific examples that demonstrate your leadership skills and ability to develop teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting individuals facing homelessness. Mention your understanding of the challenges they face and how your skills can contribute to Concrete's mission.
Highlight Transferable Skills: If you have transferable skills or lived experiences that relate to the role, be sure to include them in your application. This can set you apart from other candidates and show your unique perspective.
How to prepare for a job interview at Honeycomb Group
✨Showcase Your Leadership Skills
As a Tenancy Sustainment Team Leader, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples of how you've successfully led teams in the past, focusing on your communication style, how you set objectives, and how you support your team members.
✨Understand the Role's Requirements
Familiarise yourself with the specific responsibilities outlined in the job description. Be ready to discuss how your previous experience in housing management and project delivery aligns with these requirements, particularly in managing referrals and developing relationships with community partners.
✨Highlight Your Problem-Solving Abilities
The role requires a solution-focused mindset. Prepare to discuss situations where you've identified problems and implemented effective solutions, especially in a housing or social care context. This will show your potential employer that you're capable of continuous improvement.
✨Demonstrate Your Communication Skills
Excellent communication is key for this position. Be prepared to showcase your influencing and negotiating skills during the interview. You might want to practice articulating your thoughts clearly and confidently, as well as listening actively to the interviewer's questions.
