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- Tasks: Lead and develop a team supporting individuals facing homelessness in Stoke on Trent.
- Company: Join Concrete, a dedicated organisation focused on tackling homelessness and building futures.
- Benefits: Enjoy a competitive salary, professional development opportunities, and the chance to make a real impact.
- Why this job: Be an inspirational leader while helping others find their homes and improve their lives.
- Qualifications: GCSE level education, housing management experience, and strong leadership skills required.
- Other info: DBS check needed; we value diverse experiences and welcome applicants with transferable skills.
The predicted salary is between 25000 - 35000 £ per year.
Job Description
Tenancy Sustainment Team Leader – Homelessness
£30,437.50 a year
Stoke on Trent
Hours per week 37.5
Contract type Permanent
As Tenancy Sustainment Team Leader, you’ll lead, manage and develop a team of Tenancy Sustainment Officers based in Stoke on Trent, providing a point of contact and consistency for our customers from referral to move on. You’ll make sure that your team has the right support, training and tools, as well as developing positive relationships with community partners.
Job requirements
- Manage the Tenancy Sustainment team, taking the lead on the recruitment, selection and induction of new staff. You’ll support staff by setting clear objectives, maintaining good communication and managing workload to make sure cover is always provided.
- Lead on service delivery, including property management and ensuring that the service is high-quality and meets the needs of Concrete’s customers and overall objectives.
- Work with internal departments to develop monitoring and performance targets, to ensure that the service delivers a high-quality service to all Concrete customers.
- Develop good working relationships with multi-agencies, such as health and social care, Local Authority and housing providers. You’ll be an ambassador for Concrete and actively promote the service too.
- Manage referrals into the service, assessing each customers housing needs and making sure the service is right for them.
- Support the Operations Manager where needed, including through regular reporting.
What we’re looking for
- Educated to GCSE level or equivalent.
- Experience in housing management and working on project delivery.
- Experience of people management and HR processes, and financial processes including expense and invoice processing.
- Charted Institute of Housing (CIH) member, or the willingness to work towards it, would be desirable but not essential.
- Strong self-awareness, self-management skills and professionalism. Strong business acumen and commercial awareness.
- Excellent communication, influencing and negotiating skills.
- Solution focused and able to support a culture of continuous improvement
- An inspirational leader who can empower, develop and coach others.
- Full UK driving licence with access to own vehicle for work.
- DBS check required every three years.
We also welcome people with transferable skills and lived experience—your journey can be part of someone else’s success story.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! Please note – We will be interviewing as we go along & therefore the vacancy may close early if we find the right person.
#Stoke #StokeonTrent #TenancySustainment #TeamLeader #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis
Tenancy Sustainment Team Leader - Homelessness employer: Honeycomb Group
Contact Detail:
Honeycomb Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Team Leader - Homelessness
✨Tip Number 1
Familiarise yourself with the local housing landscape in Stoke on Trent. Understanding the specific challenges and resources available in the area will help you demonstrate your knowledge during interviews and show that you're genuinely invested in the community.
✨Tip Number 2
Network with professionals in the homelessness and housing sectors. Attend local events or join relevant online forums to connect with others in the field. This can provide valuable insights and may even lead to referrals or recommendations for the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've empowered and developed team members, as this is a key aspect of the Tenancy Sustainment Team Leader role.
✨Tip Number 4
Research Concrete's mission and values thoroughly. Being able to articulate how your personal values align with theirs will not only strengthen your application but also show your commitment to their cause during interviews.
We think you need these skills to ace Tenancy Sustainment Team Leader - Homelessness
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Tenancy Sustainment Team Leader position. Tailor your application to highlight how your experience aligns with these specific duties.
Highlight Relevant Experience: Emphasise your experience in housing management, project delivery, and people management. Use specific examples to demonstrate your skills in leading teams and managing workloads effectively.
Showcase Leadership Skills: As an inspirational leader, it's crucial to convey your ability to empower and develop others. Include examples of how you've successfully coached team members or improved team performance in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also expresses your passion for tackling homelessness and supporting individuals in need. Make sure to connect your personal values with the mission of the organisation.
How to prepare for a job interview at Honeycomb Group
✨Showcase Your Leadership Skills
As a Tenancy Sustainment Team Leader, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples of how you've successfully led teams in the past, focusing on your approach to setting objectives, maintaining communication, and managing workloads.
✨Understand the Role's Requirements
Familiarise yourself with the specific responsibilities outlined in the job description. Be ready to discuss how your experience in housing management and project delivery aligns with the needs of the role, particularly in service delivery and property management.
✨Highlight Your Communication Skills
Excellent communication is key for this position. Prepare to discuss instances where you've effectively influenced or negotiated with stakeholders, and how you’ve built positive relationships with multi-agencies, such as health and social care providers.
✨Demonstrate Your Commitment to Continuous Improvement
The role requires a solution-focused mindset and a commitment to continuous improvement. Think of examples where you've implemented changes that enhanced service quality or team performance, and be ready to share these during your interview.
