Tenancy Sustainment Officer £27,356 per annum Stoke-on-Trent / Agile Permanent Full-Time
As a Tenancy Sustainment Officer, you'll work with the Tenancy Sustainment Team to deliver high-quality Tenancy Sustainment to our Customers who are vulnerable and/or have complex needs, living in their accommodation in the Stoke on Trent area.
What you'll do: Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups.
Assisting with all areas of move-in to make sure new residents are made to feel comfortable.
Maintaining tenancy conditions and making sure that properties and stock are maintained.
Dealing with enquiries and complaints from tenants and members of the community or public.
Making sure regular property and health and safety inspections and report any issues to the relevant teams.
Who you are: Someone with a genuine understanding and compassion for people without a home, who won't judge but instead will empower customers and give them a voice.
Educated to degree level or equivalent, and hold CIH Level 3 minimum of the willingness to work towards
Experience of working in housing and/or dealing directly with the public / customers in a busy service environment.
Experience of dealing with complex behaviour.
Excellent communication and problem-solving skills.
Full UK Driving License with own vehicle for work purposes.
DBS check required.
Apply now! We may close this vacancy early if we receive a high volume of applications.
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Tenancy Sustainment Officer employer: Honeycomb Group
As a Homeless Support Officer with us, you will be part of a compassionate team dedicated to making a real difference in the lives of vulnerable individuals in Cheshire East. We pride ourselves on our supportive work culture, offering flexible hours and ongoing professional development opportunities to help you grow in your career while contributing to meaningful change in the community. Join us for a rewarding experience where your efforts are valued and recognised.
